Clinical Manager

FCC Behavioral Health•Kennett, MO

19d

About The Position

The Clinical Manager (CM) supervises direct care staff and other supervisees and manages the day-to-day operations of an assigned program. The role provides direct care services, including possible crisis interventions, and ensures the program delivers quality services in alignment with agency policies, applicable certification standards, evidence-based practice models, and the strategic plan related to clinical care. The Clinical Manager works closely with the Director and program staff to address operational and treatment issues, improve program outcomes and culture, and support the agency’s mission and values.

Requirements

Capable of conducting analytical evaluations and communicating with the Director and other program stakeholders.
Meet FCC Behavioral Health’s minimum requirements to obtain clinical privileges.
Clinical Managers for Mental Health programs must meet the Department of Mental Health’s definition of a Qualified Mental Health Professional.
Knowledge of civil involuntary detention procedures is required for crisis interventions.

Nice To Haves

A master’s degree in a Behavioral Health field is preferred.

Responsibilities

Manage and lead day-to-day program operations and provide coverage in areas of need as necessary.
Provide feedback and recommendations for the program’s annual plan and assist with implementing the strategic plan related to clinical care.
Identify and address front-line treatment and service issues involving access, efficiency, effectiveness, and experience.
Regularly communicate issues and concerns and provide feedback and recommendations to the Director.
Conduct monthly focus groups with clients and staff.
Organize and facilitate regular, structured clinical treatment team meetings and review cases as assigned.
Provide direct care services, including crisis interventions to persons served when needed.
Conduct chart audits, communicate findings to staff, and develop and deliver trainings or in-services to address audit findings and trends.
Provide regularly scheduled clinical supervision, document it using the Agency’s Documentation of Supervision form in Unbound, and provide and document regular supervision for non-clinical staff when applicable.
Monitor staff productivity, help staff problem-solve concerns, and address issues as necessary.
Monitor program reporting, including late notes, no-show rates, and append/voids, and address issues as necessary.
Implement plans to improve program profitability, access to services, quality, and related areas.
Participate in and organize community events and activities as appropriate.
Work with the Director and team to improve program and agency culture and environment and ensure the program honors the agency’s mission and values.
Understand program outcomes and measurements, remain familiar with current outcome status, and work with the Director on improvement plans when issues are identified.
Develop and consistently follow a program communication plan to communicate information effectively to program staff.
Process emails and respond in a timely manner during business hours.
Monitor supervisees’ training plans and ensure compliance.
Adhere to applicable evidence-based practice models.
Communicate information orally, effectively, and accurately.
Ensure the program operates within applicable agency certification standards, including CARF and DMH, and the strategic plan related to clinical care.
Abide by program and agency policies and procedures.
Perform other duties and special projects as assigned.