Clinical Manager

MedStar Radiology Network•Washington, DC

10d•Onsite

About The Position

MedStar Radiology Network at Lafayette is seeking an experienced, full-time Clinical Manager for its outpatient imaging center in Washington, DC. Under the direction of the Administrator or Director of Center Operations, the Clinical Manager manages assigned imaging operations, including equipment, personnel, scheduling, financial, and customer service functions. The manager must be qualified to perform the duties of the areas they oversee and ensure services are provided safely and in compliance with established guidelines and regulatory requirements. The Clinical Manager is part of the imaging center team and communicates and collaborates with physicians, staff, customers, and peers to improve practice. The role oversees staffing, recruitment, onboarding, training, performance management, equipment readiness, quality assurance, inventory, and budget activities. The Clinical Manager works with center leadership, Human Resources, the Medical Director, radiology faculty, vendors, and sales teams to support effective operations, patient satisfaction, referral growth, and organizational goals. The role may also assume some Administrator or Director of Center Operations duties when that leader is unavailable.

Requirements

Three to five years of relevant experience, including at least two years of supervisory experience in a related field.
Demonstrated leadership experience.
Knowledge of modern business and supervisory techniques.
Graduate of an accredited program in Nursing, Radiology, or Nuclear Medicine Technology, or equivalent experience.
Maintain relevant existing licensure or certification, if applicable.
Ability to implement effective administrative policies and procedures.
Good organizational and time-management skills, attention to detail, and effective problem-solving ability.
Ability to plan and direct the work of others.
Ability to influence others to achieve organizational goals.
Knowledge of computer applications, including information and billing systems, keyboard input, digital archiving, and data retrieval.

Nice To Haves

Bachelor's degree.
Certified Radiology Administrator (CRA) credential.

Responsibilities

Develop and maintain effective professional relationships with the Medical Director and radiology faculty, communicate regularly, and involve them in decisions as appropriate.
Work with the Administrator or Director to oversee and implement strategies for staffing, recruitment, employee orientation and training, performance evaluations, and coordination of daily activities.
Coordinate local Human Resources responsibilities and ensure required paperwork is completed and submitted within established timeframes.
Ensure new employees and staff receive appropriate training, orientation, competency assessment, and documentation; provide timely performance feedback and evaluations to direct reports.
Coordinate regular staff and center-leader training, including competency training, in-services, professional development, and leadership training.
Document performance feedback and apply the center's progressive discipline and standards-of-conduct procedures when needed, ensuring consistency among center-level leaders.
Maintain a strategy for ensuring rooms have necessary supplies and properly functioning equipment, including preventive maintenance schedules, quality-control checks, and emergency supplies.
Assist the Administrator, OIA, Medical Director, and vendors with equipment selection and placement and the design of work areas.
Use available resources and data to make effective decisions that affect center management and the quality of services provided to patients and customers.
Promote exceptional service by communicating expectations to staff and supporting organizational goals in people, quality, growth, service, and finance.
Assist in developing, maintaining, and revising policies and standard operating procedures, and support cross-training across work groups.
Collaborate with center leadership to identify and implement quality-control, quality-improvement, and workflow-streamlining programs that support referral volume and patient, peer, and external-customer service.
Participate in fiscal-year budget planning and manage areas of responsibility within the established budget.
Maintain department inventory, monitor supply costs, order routine supplies, or ensure these duties are performed by direct reports.
Review work quality, document performance issues, and provide or arrange staff re-education when needed.
Ensure imaging areas have functional emergency equipment and supplies and remain ready to assist nurses and physicians during emergencies.
Work with staff and center leaders to implement best practices that support sales efforts and market demand; address barriers to volume growth and provider or patient needs, and communicate operational opportunities or challenges to the sales team.
Perform and document ongoing quality-assurance and quality-improvement activities for areas of responsibility.
May assume some Administrator or Director of Center Operations duties when that leader is unavailable.
Support patient-satisfaction goals and ensure consistent use of AIDET and HEAL practices when interacting with patients and customers.
Facilitate timely follow-up and develop action plans, training, or other strategies to improve patient-satisfaction scores.
Attend and participate in company-wide meetings as scheduled.
Manage the staff and functions of designated areas and perform other duties as assigned.