Clinical Manager, RN

Intuitive Health•West Falls Church, VA

19d

About The Position

The Clinical Manager leads and manages non-physician clinical staff in coordination with the Program Director and hospital partner. The role supports excellent customer service through sound clinical practices and efficient operations, while fostering teamwork, continuous improvement, and patient-centered care. The Clinical Manager also manages the customer service experience at the site in coordination with the Medical Director and Program Director, helping create a friendly, reassuring, open environment where patients and families can participate in care decisions. The position operates in a healthcare setting and may involve contact with patients who have contagious illnesses or diseases. It includes local travel during the business day, with possible out-of-area and overnight travel. The employee may be required to work at any facility and is responsible for their own transportation. The employer may revise duties and responsibilities as circumstances change.

Requirements

Unrestricted, active registered nursing license in the state of practice.
At least 5 years of nursing experience; the posting specifies experience as an RN in an Emergency Department or at a FED.
At least 2 years of management or charge nurse experience within the emergency department; the posting also describes formal or informal nursing leadership experience.
Current ACLS certification.
Current PALS or ENPC certification.
ADN or BSN required; BSN is strongly preferred and mandatory with some hospital partners.
Strong, clear, and precise verbal and written communication skills.
Strong relationship management skills.
Ability to work collaboratively across multiple organizations.
Demonstrated initiative, independence, and curiosity.
Ability to work well under pressure and respond to shifting priorities.
Ability to manage multiple projects simultaneously.
Patient/client focus, ethical conduct, leadership, personal effectiveness/credibility, thoroughness, and time management.

Responsibilities

Manage non-physician clinical staff in coordination with the Program Director and hospital leadership.
Coordinate with the hospital to recruit clinical staff and manage onboarding.
Provide initial and ongoing training and education for clinical staff.
Participate in community outreach with Intuitive and hospital leadership.
Schedule clinical staff.
Assist the hospital with staff evaluations, following its process, timeline, and tools.
Use Intuitive and hospital resources to support patient satisfaction at the site.
Provide ongoing leadership training and mentoring to clinical staff.
Coordinate with the Program Director, Medical Director, and other clinical managers to implement quality assurance and performance improvement processes.
Provide quarterly reporting on applicable site performance measures.
Serve as a cultural champion for non-physician clinical employees.
Participate in regulatory and accreditation preparedness and survey processes.
Ensure compliance with hospital policies, procedures, processes, and regulatory, licensing, and accreditation requirements.
Manage customer service experience and relations at the sites in coordination with the Medical Director and Program Director.
Provide patients and families with a customer-focused, friendly, reassuring, and open environment that encourages participation in healthcare decisions.
Encourage a friendly and respectful work environment.
Help maintain a clean work environment, including tasks such as emptying trash, mopping floors, and cleaning counters.
Participate in applicable committees as requested.
Travel primarily locally during the business day, with possible out-of-area and overnight travel; work at any facility as required and provide own transportation.