Clinical Manager RN

Rush Copley Medical Center•Aurora, IL

20d

About The Position

The Clinical Manager, RN, works under the leadership of the Director of Operations and Medical Director and is responsible for the ongoing clinical and operational functionality of the practice, including operations, workflows, quality, and patient experience. The manager exemplifies the Rush mission, vision, and values and follows Rush policies and procedures. The role converts organizational goals and initiatives into practice-level goals and changes, monitors practice performance and quality, supports providers and staff, and ensures compliance with applicable regulatory requirements. The manager leads clinical, lead/charge, and other non-physician staff, supports staff development and satisfaction, manages practice resources and supplies, and collaborates with other RUMG departments and practices. The role also represents the practice on committees or cross-departmental teams and champions ICARE, employee engagement, and patient-centered care.

Requirements

Bachelor’s degree in Nursing.
Current State of Illinois RN licensure; current State of Indiana licensure is required for those working in Indiana.
National nursing certification within one year of hire.
Five years of healthcare, hospital, or patient-care-delivery experience.
Commitment to delivering a superior patient experience.
Strong communication skills and ability to influence providers and staff.
Ability to identify, troubleshoot, and resolve problems in a complex environment.

Nice To Haves

Master’s degree.
Experience in healthcare operations or an ambulatory setting.

Responsibilities

Provide input into strategic and long-term operational planning and escalate strategy-impacting issues to the Director.
Support providers in delivering exceptional care and work with the leadership team to monitor and address patient-experience feedback.
Review, research, and resolve practice-specific patient complaints and concerns.
Understand provider productivity challenges and implement practice and workflow changes to address them.
Operationalize institutional and departmental change initiatives and implement approved changes at the practice level.
Convert organizational goals into practice-specific goals and drive implementation, including policy revisions and practice-specific quality-improvement initiatives.
Monitor practice-level key performance indicators, scorecards, patient feedback, quality results, patient-safety goals, environment of care, and financial reports to support operational goals.
Interpret performance data, identify trends and underlying issues, and institute resolutions to maximize practice performance.
Motivate staff, hold them accountable for high-quality services, and ensure appropriate staffing, training, competency development, orientation, and recognition.
Hire qualified staff with appropriate competencies and skill mix.
Monitor staff and physician satisfaction and recommend improvements to the work culture as needed.
Maintain regular two-way communication with staff to support performance, practice goals, personal development, and understanding of Rush and the practice.
Ensure achievement of compliance and regulatory requirements, including Joint Commission, ECOG/UNOS, and OSHA requirements.
Use EPIC and other systems and software databases effectively to achieve goals.
Maintain collaborative working relationships with other RUMG departments and related practices to exchange feedback on best practices, workflows, policies, and processes.
Represent the practice on RUMG committees or cross-departmental teams developing and implementing common standards.
Manage the availability of resources and supplies; monitor purchasing patterns and ensure timely processing of payments and invoices.
Serve as a role model in support of practice leadership and goals and champion ICARE, employee engagement, and patient-centered care.
Keep up with current developments and trends in the area of expertise.