Clinical Manager, RN

Intuitive Health•Raleigh, NC

17d

About The Position

The Clinical Manager is responsible for leading and managing non-physician clinical staff in coordination with the Program Director and hospital partner. The role supports excellent customer service through sound clinical practices and efficient operations, and fosters a patient-centered environment that encourages teamwork and continuous improvement. The Clinical Manager works with Intuitive Health and hospital leadership on staffing, onboarding, training, scheduling, staff evaluations, patient satisfaction, community outreach, and quality assurance and performance improvement. The role also supports performance reporting, leadership development, regulatory and accreditation readiness, policy compliance, and the customer service experience at the sites. This position operates in a healthcare setting and may involve contact with patients who have contagious illnesses, moderate noise, moving mechanical parts, and toxic or caustic materials. Physical activity includes regularly talking and hearing and intermittently standing, walking, bending, kneeling, stooping, and crouching; lifting up to 25 pounds is required. Travel is primarily local during the business day, with some out-of-area and overnight travel possible. The employee may be required to work at any facility and is responsible for their own transportation.

Requirements

Unrestricted, active registered nursing license in the state of practice.
At least 5 years of nursing experience; the role description specifies RN experience in an Emergency Department or at a FED.
At least 2 years of management, formal or informal nursing leadership, or charge nurse experience within the emergency department.
Current ACLS certification.
Current PALS or ENPC certification.
ADN or BSN required; BSN is strongly preferred and mandatory with some hospital partners.
Strong, clear, and precise verbal and written communication skills.
Strong relationship management skills.
Ability to collaborate across multiple organizations.
Demonstrated initiative, independence, and curiosity.
Self-driven ability to work under pressure and respond to shifting priorities.
Ability to manage multiple projects simultaneously.
Patient/client focus, ethical conduct, leadership, personal effectiveness and credibility, thoroughness, and time management.

Responsibilities

Lead and manage non-physician clinical staff in coordination with the Program Director and hospital leadership.
Recruit clinical staff and manage onboarding in coordination with the hospital.
Provide initial and ongoing training and education for clinical staff.
Participate in community outreach with Intuitive Health and hospital leadership.
Schedule clinical staff.
Assist the hospital with staff evaluations, following its processes, timeline, and tools.
Use Intuitive Health and hospital resources to support patient satisfaction at the site.
Provide ongoing leadership training and mentoring to clinical staff.
Coordinate with the Program Director, Medical Director, and other clinical managers to implement quality assurance and performance improvement processes.
Provide quarterly reporting on applicable site performance measures.
Serve as a cultural champion for non-physician clinical employees.
Participate in regulatory and accreditation preparedness and survey processes.
Ensure compliance with hospital policies, procedures, processes, and regulatory, licensing, and accreditation requirements.
Manage customer service experience and relations at the sites in coordination with the Medical Director and Program Director.
Provide patients and families with a customer-focused, friendly, reassuring, and open environment that encourages participation in healthcare decisions.
Encourage a friendly and respectful work environment.
Maintain a clean work environment, including duties such as emptying trash, mopping floors, and cleaning counters.
Participate in applicable committees as requested.