Clinical Manager, RN

Intuitive Health•Falls Church, VA

17d

About The Position

The Clinical Manager leads and manages non-physician clinical staff in coordination with the Program Director and Hospital Partner. The role supports strong customer service, sound clinical practices, efficient operations, teamwork, continuous improvement, and patient-centered care. The manager coordinates with Intuitive Health and hospital leadership on staffing, staff development, quality improvement, customer experience, and regulatory readiness, and helps ensure compliance with hospital policies and applicable regulatory, licensing, and accreditation requirements. The position operates in a healthcare setting and may involve contact with patients who have contagious illnesses or diseases. It requires regular talking and listening, intermittent standing, walking, bending, kneeling, stooping, and crouching, and lifting up to 25 pounds. The role involves moderate noise from phones, computers, printers, and medical equipment, as well as working near moving mechanical parts and toxic or caustic materials. Travel is primarily local during the business day, with some out-of-area and overnight travel possible. The employee may be required to work at any facility and is responsible for their own transportation.

Requirements

Unrestricted, active registered nursing license in the state of practice.
At least 5 years of nursing experience; the role description specifies at least 5 years as an RN in an Emergency Department or at a free-standing emergency department (FED).
At least 2 years of management or charge nurse experience within the emergency department; the posting also describes formal or informal nursing leadership experience.
Current ACLS certification.
Current PALS or ENPC certification.
ADN or BSN required; BSN is strongly preferred and mandatory with some hospital partners.
Strong, clear, and precise verbal and written communication skills.
Strong relationship management skills.
Ability to work collaboratively across multiple organizations.
Demonstrated initiative, independence, and curiosity.
Self-driven ability to work under pressure and respond to shifting priorities.
Ability to manage multiple projects simultaneously.
Patient/client focus, ethical conduct, leadership, personal effectiveness and credibility, thoroughness, and time management.

Responsibilities

Manage non-physician clinical staff in coordination with the Program Director and hospital leadership.
Coordinate with the hospital to recruit clinical staff and manage onboarding.
Provide initial and ongoing training and education for clinical staff.
Participate in community outreach in coordination with Intuitive Health and hospital leaders.
Schedule clinical staff.
Assist the hospital with staff evaluations, following its processes, timeline, and tools.
Use Intuitive Health and hospital resources to support patient satisfaction at the site.
Provide ongoing leadership training and mentoring to clinical staff.
Coordinate with the Program Director, Medical Director, and other clinical managers to implement quality assurance and performance improvement processes.
Provide quarterly reporting on site performance measures.
Serve as a cultural champion for non-physician clinical employees.
Participate in regulatory and accreditation preparedness and survey processes.
Ensure compliance with hospital policies, procedures, processes, and applicable regulatory, licensing, and accreditation requirements.
Manage customer service experience and relations at the sites in coordination with the Medical Director and Program Director.
Provide patients and families with a customer-focused, friendly, reassuring, and open environment that encourages participation in healthcare decisions.
Encourage a friendly and respectful work environment.
Help assure a clean work environment, which may include emptying trash, mopping floors, and cleaning counters.
Participate in applicable committees as requested.