Clinical Manager (Medical Assistant Supervisor)

ChenMed•Fairview Shores, SC

1d•$54,358 - $77,655•Onsite

About The Position

The Care Supervisor, functioning under the supervision and guidance of the PCP and/or Clinical Dyad leader, is responsible for organizing and directing the work of the clinical staff, coordinating staff activities and schedules to ensure that effective patient care services are provided, and ensuring quality standards are met. The incumbent in this role has primary responsibility of leading back office center operations including, quality, compliance, human resources, patient experience, clinical standards of care and direct supervision of employees. He/She is accountable for working with the medical leaders, care team members and patients to ensure VIP service delivery.

Requirements

High school diploma or GED equivalent required
A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred
Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment

Nice To Haves

BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered
IV Therapy certification for LPNs where required by State Board of Nursing
Experience working with geriatric patients is preferred
EMR system experience a plus
Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)

Responsibilities

Servicing the needs of our patients, runs the clinical operations of the center to ensure operations meet the demands of the center, leadership and growth demands.
Leads and monitors performance of clinical operations and implements progressive improvements when needed.
Ensures key performance targets are met, including but not limited to SSP metrics, wait times, care team integrity and Care Promoter engagement and turnover.
Leads great quality selection and hiring of clinical staff including Licensed Practical Nurses, Care Promoters and Medication & Pharmacy Techs.
Collaborates with PCPs to manage care team performance.
Provides and facilitates orientation and onboarding of new care team members ensuring they are fully trained in philosophy of care, patient flow and clinical competencies to successfully perform their duties.
Ensures OSHA, clinical and quality standards of ChenMed are met by monitoring performance and implementing corrective action plans when needed.
Provides ongoing education and training in collaboration with the Market Clinical Manager to enable team members to meet patient care and organizational priorities.
Supervises completion of patient care requirements by scheduling and assigning care team members and following up on work results.
Manages and monitors operation of medical and administrative equipment by verifying emergency equipment availability; ensuring completion of preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories and evaluating new equipment and techniques.
Manages medical supply inventories to optimum levels by maximizing efficiencies.
Completes all required training to dispense medications from medication room.
Performs other duties as assigned and modified at manager’s discretion.