Clinical Liaison | Sales & Marketing | VNA Kansas City Hospice
About The Position
The Clinical Liaison serves as a link between VNA and healthcare providers, patients, and families, promoting VNA’s services and helping eligible patients access care. The role builds and maintains relationships with referral sources such as hospitals, clinics, nursing facilities, and care coordinators, and educates them about hospice, home health, and other supportive services. The liaison assists with referrals and parts of the admissions process, supports smooth transitions of care, and may meet with patients and families to explain services and answer questions. The position also involves community outreach and education, representing VNA at events, and tracking referral activity while maintaining professionalism, confidentiality, and alignment with the organization’s mission. VNA Kansas City Hospice provides home hospice care focused on pain and symptom management, emotional and spiritual support, and guidance for patients and families. Midland Care Connection is a not-for-profit, community-based organization offering hospice, palliative care, home health, grief and loss counseling, and PACE services to people in northeast Kansas.
Requirements
- Clinical background, such as RN, LPN, social work, or related healthcare experience.
- Knowledge of hospice, home health, palliative care, or community-based healthcare services.
- Strong communication and interpersonal skills, including the ability to speak comfortably with providers, patients, and families.
- Ability to build and maintain professional relationships with referral sources.
- Organizational skills and attention to detail for managing referrals and documentation.
- Valid driver’s license and ability to travel locally to hospitals, clinics, and community sites.
- Commitment to confidentiality and HIPAA compliance.
Nice To Haves
- Previous experience in healthcare marketing, outreach, admissions, or care coordination.
- Familiarity with discharge planning processes in hospitals or skilled nursing facilities.
- Experience working with end-of-life care or seriously ill populations.
- Knowledge of Medicare, Medicaid, and hospice eligibility criteria.
- Strong presentation and community education skills.
- Experience using electronic medical records (EMR) or referral tracking systems.
Responsibilities
- Promote VNA services and help eligible patients access care.
- Build and maintain relationships with referral sources, including hospitals, clinics, nursing facilities, and care coordinators.
- Educate referral sources about hospice, home health, and other supportive services.
- Assist with referrals and support parts of the admissions process.
- Help ensure smooth transitions of care.
- Meet with patients and families to explain services and answer questions.
- Participate in community outreach and educational efforts.
- Represent VNA at events.
- Track referral activity.
- Maintain professionalism, confidentiality, and alignment with the organization’s mission.
Benefits
- Health insurance options for employees and dependents.
- Dental, vision, and prescription drug plans.
- Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions.
- Paid Time Off (PTO), Personal and Taking Care of You Days.
- Holiday pay for six holidays per year.
- 403(b) ERISA Retirement Plan with a match.
- Free group life and AD&D insurance of $20,000.
- On-site education center providing professional development and CEU credits.
- Free Employee Assistance Program (EAP) for employees and dependents.
- Paid monthly volunteer time at non-profit organizations.
- Uniform Allowance Program.
- Unlimited bonus potential.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
