Clinical Liaison (RN)

California Specialty Pharmacy,LLC•Dublin, OH

74d

About The Position

ContinuumRx is seeking a registered nurse Clinical Liaison to support its Columbus, Ohio team. The liaison introduces and educates hospital-based clinical providers about the company’s products and services, generates patient referrals, and provides patient education and training on therapy administration. The role builds and maintains relationships with hospital referral sources, local pharmacy staff, and corporate intake staff to grow referral rates and achieve service goals. The liaison coordinates referrals and patient treatment, enters referral and patient information into the CPR+ system, and supports patients through transfer processes when they will not be admitted to ContinuumRx. The position also includes providing infusion nursing care in patients’ homes when the patient’s home health agency or ContinuumRx infusion nursing staff are unavailable, where permitted by state regulations. The liaison must protect confidential company and patient information and follow HIPAA guidelines.

Requirements

Current, active, unrestricted-in-good-standing registered nurse license in the state of employment.
Knowledge and experience in all aspects of the specialty field.
Teaching ability, leadership ability, a pleasant personality, and high professional standards for care.
Strong organization and prioritization skills, ability to work independently, and ability to work effectively as a team member.
Detail-oriented and able to work efficiently in a fast-paced environment.
Computer skills, including Windows, CPR+, and Office.
Strong interpersonal skills, an energetic self-starter personality, and compassion in caring for people.

Nice To Haves

Three years of nursing experience preferred.
Home infusion experience is a plus.
Bachelor’s degree and at least five years of professional healthcare experience preferred, but not required.

Responsibilities

Introduce and educate hospital case managers, discharge planners, social workers, metabolic support teams, inpatient pharmacy staff, hospitalists, emergency room physicians, and other relevant hospital providers about products and services.
Enter referral data into the CPR+ system, including patient demographics, diagnosis and medical history, physician, insurance plans, and drug or therapy orders.
Develop and maintain effective relationships with hospital referral sources, the local pharmacy team, and the corporate intake team.
Generate new referrals through coordinated sales and marketing activities within assigned facilities.
Establish professional partnerships with discharge planners, case managers, home health agencies, and physician office nurses.
Coordinate initial referrals.
Educate and train patients on administering therapy and using related equipment before hospital discharge.
Provide infusion nursing care in patients’ homes when the home health agency or ContinuumRx infusion nursing staff are unavailable, where permitted by state regulations; if not licensed as a nurse, contact an available ContinuumRx nurse to provide care.
Coordinate patient treatment with home health agencies and other ancillary service providers.
When requested by a hospital, facilitate transfer of referred patients who will not be admitted to ContinuumRx to another home infusion provider.
Ensure complete, smooth patient transfers and proactively communicate with patients and referral sources throughout the process.
Capture pertinent information about patient transfers for analysis.
Maintain confidentiality of proprietary company information and protected health information, and follow HIPAA guidelines.