Clinical Liaison - New York
About The Position
CareDx is a precision medicine solutions company focused on clinically differentiated healthcare solutions for transplant patients and caregivers. The Clinical Liaison supports transplant centers and patients by providing day-to-day assistance, problem resolution, and clinical education. The role uses knowledge of the healthcare industry and diagnostic processes to build customer trust and help ensure successful delivery of CareDx solutions. The position focuses on patient management in support of CareDx’s transplant offerings, particularly laboratory tests. The Clinical Liaison works with transplant center staff to streamline workflows and integrate CareDx services, coordinates communication between customers and internal teams, and supports orders, results, reporting, reimbursement, sample processing, and patient blood draw logistics. The role also identifies process improvements, maintains regulatory compliance, and travels within an assigned geography to support key accounts.
Requirements
- RN degree required.
- Ability to thrive independently and in a team environment.
- Proficiency with reporting and data analytics tools such as Excel and Salesforce.com.
- Strong verbal and written communication skills.
- Demonstrated ability to influence without direct authority and develop and maintain strong cross-functional partnerships.
- Proven experience managing customer expectations and product development updates.
- Ability to travel 25–30% within the assigned geography.
Nice To Haves
- Five or more years of transplant experience.
- Certified Clinical Transplant Coordinator (CCTC).
Responsibilities
- Manage patients in support of CareDx’s transplant offerings, with a primary focus on CareDx laboratory tests.
- Work with transplant center staff as a clinical educator to streamline workflows and integrate CareDx transplant services.
- Liaise between customers and cross-functional internal teams to ensure CareDx solutions are delivered promptly and successfully.
- Respond to and resolve common external requests, including customer order entry, results, reporting, and reimbursement.
- Coordinate blood draw logistics with patients and ensure receipt of compliant orders.
- Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and transplant centers.
- Coordinate timely sample processing and responses to customer inquiries.
- Maintain compliance with applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, and FDA requirements.
- Travel within the assigned geography to key accounts for business reviews and product updates.
- Perform other duties as assigned.
Benefits
- Competitive base salary and incentive compensation.
- Health and welfare benefits.
- Gym reimbursement program.
- 401(k) savings plan match.
- Employee Stock Purchase Plan.
- Pre-tax commuter benefits.
- Up to 30 days of paid leave annually under the Living Donor Employee Recovery Policy for a full-time employee donating an organ or bone marrow.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
