Clinical Learning Manager (69675)

Sanitas•Doral, FL

61d•Hybrid

About The Position

The Clinical Learning Manager is responsible for the training, deployment and Implementation program in the organization to assure Sanitas’ clinical and medical staff are well versed and trained on role specific functions and hard skills as well as any pertinent services and processes impacting their position. Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.

Requirements

Healthcare training experience.
3 - 5 years of experience in the medical field.
Excellent interpersonal skills.
Demonstrates ability to manage full implementations.
Skills and Knowledge in Microsoft office applications.
Ability to accept accountability for assignments, timeliness and quality of work.
Strong consultative relationship and interpersonal skills.
Great Customer Service.
Excellent communication skills at all levels and amongst team leaders.
Possesses both written and verbal communication skills.
Ability to maintain confidentiality within HIPAA and compliance guidelines.
Detail-oriented, well-organized, and critical thinking with analytical skills.
Advanced English is required.

Nice To Haves

eClinicalWorks knowledge is preferred.
Medical Assistant Certification and/or relevant or any other job-related vocational coursework is preferred.
Bilingual Spanish is preferred.

Responsibilities

Supports deployment of Sanitas new centers and US expansion by training clinical and medical employees in Clinical Operations processes, policies and procedures according to company guidelines.
Supports training and implementation of new features and projects, including the implementation of Sanitas Population Health Management platform: Persivia, EMR and BI platforms, etc. as applicable to the role.
Collaborate in creating content training material for the specific roles and workflows.
Contributes to the development and schedule of training plans for the Clinical Staff team.
Identify Clinical Staff super users at the different locations who will support the training of center employees locally and establish a learning network with them.
Develops and conducts training overviews and attends training change communication events.
Attends all eClinicalWorks workshops to stay up to date with the latest upgrades.
Works with trainers to assist with the development, validation, and updating of training materials.
Assists with the build, configuration, and testing of training environments.
Assists in the development of policies and procedures for all areas of training responsibility.
Completes all assigned project tasks and requirements within designated timelines.
Assists with the mentoring of all trainers and standardization of processes.
Maintains constant communication and reports on training progress.
Responsible for onboarding and training of new employees.
Drive the QA process to ensure the final product is accurate and complete.
Conducts team meetings to discuss training related changes, communications, updates and improvements.
Coordinate with locations a schedule with onsite training and refresher schedule.
Document actions to resolve and address the EMR issues.
Documents and provides feedback on challenges found during training.
Follows established KPIs for the department.
Performs other duties as required by management.