About The Position

The Clinical Leader PCLM provides leadership and coordinates the design, development, implementation, and evaluation of programs, services, processes, and systems within the responsible area. The role assures quality, service, and satisfaction; continuity and process improvement; efficient resource utilization; financial performance; and achievement of productivity standards. The Clinical Leader performs clinical operations and supervisory duties, may provide direct patient care when needed, and coordinates interdisciplinary work to support effective patient outcomes, efficient resource use, and patient satisfaction. The position supports staff recruitment, development, orientation, supervision, communication, and performance feedback. It also participates in clinical improvement initiatives, conducts audits and rounds, coaches associates, and assists the direct manager with budget needs and cost-effective use of resources. As part of a High Reliability Organization, the role requires focus on safety, quality, and efficiency.

Requirements

  • Current RN licensure in the State of Ohio.
  • Minimum of 2 years of clinical experience.
  • Prior RN experience in a related field.
  • BLS certification from the American Heart Association.
  • ACLS certification from the American Heart Association.
  • Demonstrated leadership skills.

Responsibilities

  • Perform clinical operations and supervisory duties to ensure quality, service, and satisfaction for clients served.
  • Provide direct care when needed and appropriate while maintaining recognized standards of clinical practice and patient care.
  • Coordinate the interdisciplinary team to achieve effective patient outcomes or flow, efficient resource utilization, and patient satisfaction.
  • Direct, delegate, and/or participate in treatment of patients and families to achieve optimal health outcomes.
  • Serve as a central resource person and maintain open, accurate communication with all customers.
  • Create efficient schedules for interdisciplinary staff and patients to ensure appropriate staffing and skill mix.
  • Establish systems, processes, standards, and structure, collaborating with Leadership to support smooth operations, safety, patient satisfaction, effective service delivery, and desired results.
  • Participate in recruitment activities.
  • Perform staff development and serve as a clinical resource for interdisciplinary staff, facilitating learning.
  • Appraise interdisciplinary staff performance and provide formal and informal feedback, goal setting, and ongoing supervision.
  • Ensure appropriate staff orientation.
  • Communicate with interdisciplinary staff, in tandem with Leadership, through scheduled staff meetings, memos, and informational and educational updates.
  • Participate in unit and hospital-based committees and initiatives to improve clinical practice and patient outcomes.
  • Perform departmental audits.
  • Round daily on patients and/or associates to obtain information about patient experience and associate satisfaction.
  • Provide real-time feedback and coaching to associates on connecting with patients and anticipating and meeting patient and family needs.
  • Act as a communication liaison for students and vendor representatives.
  • Assist the direct manager with maintaining and identifying budget needs through cost-effective practice.
  • Ensure cost-efficient use of department resources.
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