Clinical Laboratory Assistant- Phlebotomy Technician

Signature Healthcare•Brockton, MA

7d•Onsite

About The Position

Signature Healthcare’s Brockton Hospital is hiring a Clinical Laboratory Assistant-Phlebotomy Technician in Brockton, Massachusetts. The role supports inpatient and outpatient laboratory services by collecting and processing specimens, registering patients, receiving and routing samples, and helping ensure testing is performed accurately and promptly. The position requires careful attention to specimen integrity, patient identification, laboratory policies, and communication with patients, families, providers, and colleagues. The role also includes answering telephone calls, relaying messages, assisting callers, faxing results according to policy, documenting follow-up, and providing respectful, culturally responsive customer service. Other duties may be assigned. Brockton Hospital is a renovated healthcare facility focused on patient care and safety. Signature Healthcare describes itself as a not-for-profit community-based healthcare system serving Southeastern Massachusetts and offers an inclusive, supportive workplace.

Requirements

High school education or equivalent.
Preferred experience in medical terminology, customer service, and patient registration.

Nice To Haves

Post-high-school education in business or liberal arts is desirable.
Phlebotomy (ASCP) or Medical Assistant certification is preferred but not required.
Experience with Meditech and Lattice software.

Responsibilities

Collect blood samples in inpatient and outpatient settings according to laboratory policies and procedures.
Register patients as required.
Order appropriate laboratory testing as requested by providers.
Receive specimens individually or in batches into the laboratory information system (LIS).
Batch specimens for transport to secondary locations as required.
Process specimens for in-house and reference laboratory testing according to testing requirements.
Ensure specimens are collected, stored, and processed according to testing requirements.
Cancel testing and request new samples when specimen integrity is compromised.
Deliver specimens to the appropriate laboratory area in a timely manner.
Load specimens onto the laboratory track system as required while maintaining sample integrity.
Perform add-on testing as requested and follow specimen requirements.
Confirm patient and specimen identity using two identifiers throughout collection, aliquoting, and processing.
Prioritize specimens appropriately based on specimen priorities.
Clarify unclear orders before collection or processing.
Answer telephone calls according to laboratory policy, accurately take and relay messages, and assist callers or direct them to the appropriate resource.
Fax patient results according to laboratory policy.
Provide excellent customer service to patients, physicians, and other healthcare providers.
Communicate test and specimen-collection information and instructions respectfully to patients, family members, physicians, and other healthcare providers.
Communicate issues and significant events to management and incoming shifts.
Follow up on events with patients and healthcare providers and document appropriately.
Treat patients, families, visitors, and fellow employees with dignity and respect, recognizing cultural diversity and communicating across differences in culture, values, beliefs, and age; use interpreters when needed.
Perform other duties as assigned.