Clinical Lab Assistant - Day Shift

Children's Hospital of Philadelphia•Philadelphia, PA

4d•$21 - $26•Onsite

About The Position

Under the general supervision of the lab leadership, this role involves processing laboratory specimens, data entry, and specimen transport as ordered by clinicians. The position requires the ability to work independently and provide excellent customer service, adhering to CHOP's ICARE values and Service Standards. The schedule is Monday - Friday, 9:00 am - 5:30 pm, with rotating weekend and holiday coverage. Key responsibilities include assessing specimen requirements and integrity, triaging, accessioning, processing, and delivering specimens. The role also involves performing waived testing, preparing specialized collection containers, problem-solving to avoid re-collection, and storing specimens correctly. Customer service is a significant component, involving interaction with patients, staff, and vendors, with a focus on providing a patient-centric experience, diffusing difficult situations, and maintaining proper phone etiquette. Equipment maintenance, inventory management, and limited messenger services are also part of the duties. Flexibility in scheduling and cooperation in performing assigned tasks, including rotating on-call, weekends, and holidays, are essential.

Requirements

High School Diploma / GED Required
Knowledge of basic biology, basic chemistry, English language, customer service, public safety and security (Required proficiency)
Technology skills: electronic mail, Microsoft Office applications, typing, internet software, Microsoft Windows (Required proficiency)
Other skills: active listening, reading comprehension, critical thinking, speaking, complex problem solving, monitoring, time management, writing, active learning, coordination, judgment and decision making, service orientation, social perceptiveness. (Required proficiency)
Abilities: oral expression, near vision, manual dexterity, perceptual speed, information ordering, problem sensitivity, oral comprehension, finger dexterity, written comprehension, arm-hand steadiness, deductive reasoning, selective attention, speech clarity, speech recognition, visual color discrimination, writing expression, number facility (Required proficiency)

Nice To Haves

Scientific Laboratory Preferred
Medical Laboratory Technician (MLT) - American Society for Clinical Pathology (ASCP) - upon hire - Preferred

Responsibilities

Assess specimen requirements and specimen integrity
Triage, accession, process, and deliver specimens following established procedures
Perform waived testing
Prepare and distribute specialized collection containers
Exhaust all options problem-solving to avoid re-collection when possible
Store specimens according to laboratory-specific storage directives as needed
Provide face-to-face customer service guided by CHOP ICARE Values and Service Standards
Interface with patients, laboratory staff, medical staff, medical courier, and vendors
Provide a patient-centric collaborative experience
Diffuse anger or frustration, aim to provide solutions
Answer questions and provide support
Ensure proper phone etiquette following established procedures
Maintain and clean medical laboratory equipment (e.g. centrifuges, vortex, refrigerator, freezers, glassware)
Manage blood product inventory ordering
Restock supplies
Assist in monitoring of inventory control
Perform limited messenger service as required
Promptly deliver specimens or paperwork throughout the health care campus as required
Promptly activate and execute pneumatic tube downtime procedures as required
Ensure knowledge of transport temperatures for all specimens and ensure stability
Be flexible in scheduling and cooperation in performing all assigned tasks
Be responsible for working rotating on-call, weekends, and holidays when required
Perform other duties as assigned by the Lab leadership team