Clinical Interpreter - Medicaid Enrollment

University of Arkansas • Little Rock, AR

22d

About The Position

The Clinical Interpreter (Bilingual) assists English- and Spanish-speaking patients with Medicaid applications, with a major focus on processing applications for Spanish-speaking patients who need financial assistance. The position helps patients obtain coverage when they are underinsured or uninsured and determines eligibility for Medicaid, EMA, and available financial assistance programs.

The role analyzes patient responsibility using information such as assets, family size, citizenship status, and the federal poverty level. It enters Medicaid cases into the DHS eligibility system, retrieves eligibility information from databases, and submits weekly spreadsheets of cases requiring additional review. The interpreter develops and maintains knowledge of Medicaid categories, DHS and UAMS programs, application procedures, and applicable federal and state requirements. The position also completes annual competency testing and other required training, and performs other duties as assigned.

Requirements

• Bachelor’s degree, or a high school diploma plus four years of formal interpreting experience.
• Ability to follow oral and written instructions and communicate effectively with others.
• Strong computer and basic keyboarding skills.
• Telephone skills and general knowledge of office machines, including printers.
• Excellent customer relations skills.

Nice To Haves

• Two years of interpreting and translating experience, preferably in a medical setting, including one year of medical, Medicaid, and clerical experience.
• Experience in healthcare insurance and billing.
• Knowledge of advanced medical terminology and medical coding.
• Oral and written fluency in English and Spanish.

Responsibilities

• Assist English- and Spanish-speaking patients with Medicaid applications, especially Spanish-speaking patients seeking financial assistance.
• Verify Medicaid applications and determine patient eligibility for Medicaid, EMA, and available financial assistance programs.
• Analyze patient responsibility based on assets, family size, citizenship status, and federal poverty level.
• Enter Medicaid cases into the DHS eligibility system.
• Retrieve eligibility information from different databases.
• Submit weekly spreadsheets of cases requiring additional review.
• Conduct Medicaid interviews and assist underinsured and uninsured patients in obtaining coverage.
• Develop and maintain knowledge of Medicaid policies and procedures, DHS programs, UAMS internal programs, and applicable federal and state regulatory requirements, including Medicare, EMTALA, and JCAHO.
• Complete annual competency testing and any additional required competency testing and training.
• Perform other assigned duties with a positive team attitude.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution match of up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level