Clinical Integration Specialist

Angel Aligner • Boston, MA

1d • Remote

About The Position

The Clinical Integration Specialist supports new customers through their initial experience and onboarding with Angel Aligner. Working in partnership with the sales team, this role provides exceptional communication, education, training, and technical support to help customers adopt Angel Aligner solutions and achieve successful treatment outcomes. The specialist collaborates with clinicians, sales, customer service, and other internal teams to support practice success and improve the customer experience.

This is a remote-based role, with up to 10% travel to attend key industry and corporate events.

Requirements

• Deep understanding of orthodontic practice operations and team dynamics.
• In-depth knowledge of or experience with orthodontic mechanics via aligner therapy.
• Working knowledge of adult learning theory.
• Excellent verbal and written communication skills.
• Advanced computer skills, including Microsoft Office and knowledge of 3D orthodontic treatment-planning software.
• Exceptional virtual presentation skills.
• Strong analytical and creative problem-solving skills.
• Excellent time-management skills and a proven ability to meet deadlines.
• Flexible and adaptable, able to handle change confidently and shift priorities in a rapidly progressing environment.
• Excellent interpersonal and customer-service skills.
• Excellent organizational skills and attention to detail.
• BS/BA degree or equivalent experience; a background in healthcare, technology, or a business-related field is preferred.
• Minimum of 3 years of work experience with an orthodontic manufacturer or orthodontic practice.

Nice To Haves

• A degree or experience in a healthcare, technology, or business-related field.

Responsibilities

• Work closely with sales and customer service to provide customer support and timely training throughout onboarding.
• Design, develop, and deliver customized technical support and product training, including videos, presentations, written guides, and protocols.
• Diagnose and resolve product and clinical challenges for customers.
• Troubleshoot common orthodontic practice IT issues related to product use, including firewalls, I/O scanner integration, Windows applications, and network performance.
• Build long-term, trusting relationships with customers.
• Serve as a subject matter expert to internal teams on the physical product and software.
• Share key success metrics and process-improvement ideas related to the integration process.
• Develop feedback loops to ensure customer input reaches product development, sales, support, marketing, and relevant cross-functional teams.

What This Job Offers

• Job Type: Full-time