Clinical Informatics Systems Analyst (Internal Applicants Only)

Peak Vista Community Health Centers•Colorado Springs, CO

1d•Onsite

About The Position

Peak Vista Community Health Centers is a nonprofit health care organization dedicated to providing exceptional health care to individuals facing access barriers through its clinical programs and education. The organization offers integrated health care services, including medical, dental, and behavioral health, across 20 outpatient health centers. With a strong emphasis on a 'Hospitality' culture, Peak Vista employs over 800 individuals and serves more than 74,300 patients annually in the Pikes Peak and East Central regions of Colorado. The service area spans 14 counties, extending from the front range to the Kansas border, with locations in Colorado Springs, Fountain, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Requirements

Minimum of a bachelor’s degree in computer science, information systems, information technology or other technical field/business related required or 6 years applicable experience in lieu of degree.
Five or more years of experience in areas such as training, electronic health records, application analysis and support, clinical documentation, computerized order entry, results reporting, and other clinical technology required.
Basic computer knowledge, experience with use of computer applications, internet, database software, and keyboard skills.
Strong skills in written and verbal communication, physician relations, and customer satisfaction.
High degree of emotional intelligence.
Experience in software application implementation.
Decisiveness, flexibility, problem solving, and results-oriented with the ability and desire to achieve outcomes.
Energetic, self-confident, and persuasive.
Effective presenter and educator.
Ability to work independently and under pressure to follow through on issues.
Understanding, enthusiasm, and commitment to the outcomes of projects.
Understanding of our patient populations and demonstrated sensitivity to and desire to work with underserved populations.
Understanding of and compliance with laws and regulations governing area of responsibility.

Nice To Haves

Spanish bilingual preferred.

Responsibilities

Provides systems and applications analysis in support of the current and future clinical and associated applications and solutions.
Applies professional skills to administer job responsibilities in the technical environment and serves as a mentor to others.
Demonstrates thought leadership to introduce improvements to the solutions currently installed and ideas for additional technology.
Leads change control and other committee meetings when assigned.
Accurately develops and documents the design and requirements for complex systems, applications, and interfaces working closely with users, vendors and staff, ensuring impacts are addressed/reviewed with all appropriate parties.
Ensures accurate documentation is assimilated that will assist others in learning processes and/or in determining problem resolutions.
Provides education to staff, users, and others as appropriate.
Analyzes and resolves production problems in a timely manner.
Reviews system error logs and messages to monitor system performance; monitors quality of reports and documents generated.
Takes appropriate corrective action to assure customer expectations and goals are achieved.
Leads the planning and coordination of software installations, upgrades, and fixes.
Assures all interfaces and applications are thoroughly tested and approved by appropriate parties before changes are applied to production system.
Ensures system/applications are kept current for vendor maintenance support.
Leads the technical evaluation of new application software, related hardware products, solutions, and processes consistent with the departmental and organizational goals, as well as user needs and expectations.
Serves as the key liaison/leader in complex or major projects, conferring with other unit staff and users to outline project goals, secure information, investigate, resolve problems and coordinate work efforts to assure compliance with user needs, organizational policies and procedures, and system interrelationships.
Demonstrates ongoing leadership, teamwork, and communication skills by coordinating projects and/or ongoing assignments.
Develops and coordinates test plans in collaboration with users and vendors and monitors results and maintains all related documentation.
Stays abreast of current trends and developments in software applications.
Demonstrates strong working knowledge of clinical practices and system software.
Works directly with the Clinical Informatics team to serve as an advocate for Health Informatics, support, and training across multiple departments; serves as the interface between clinical, operations and application support.
Participates in monitoring application utilization with ability to analyze requirements, gaps, issues, risks, and workflow enhancements.
Provides onsite support during pilot and/or production rollout and when performing version upgrades or other environmental changes.
Maintains employee and customer confidence and protects operations by keeping protected information confidential.
Exhibits positive leadership skills, actively striving to improve the patient and staff experience at Peak Vista Community Health Centers, as well as strong communication skills.
Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.
Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
Embraces cultural diversity amongst ourselves and our community.
Responsible for the human, financial, and material resources as well as data and information entrusted to the organization.
Strives to deliver the best outcomes and highest quality service.
Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements.
Enhances the effectiveness, efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals.
All other duties as assigned.