Clinical Informatics Specialist

HOSPICE OF SURRY COUNTYDobson, NC

About The Position

Every Patient. Every Family. Every Time. At Mountain Valley, what we do is personal. Every day, our team members provide compassionate care and support to patients and families facing serious illness. We're committed to equipping our teams with the tools, resources, and support they need to provide exceptional care. We're seeking a Clinical Informatics Specialist to serve as a resource to our clinical and operational teams. This role focuses on helping team members effectively utilize our electronic medical record and related systems through education, workflow support, problem-solving, and process improvement. The ideal candidate enjoys working alongside others, building relationships, and helping teams navigate challenges and opportunities.

Requirements

  • Bachelor's degree in Healthcare Information Technology, Health Informatics, Computer Science, Nursing, Healthcare Administration, or a related field required.
  • Minimum of five (5) years of experience in a clinical, healthcare technology, informatics, or related healthcare environment required.
  • Experience with electronic medical records required.

Nice To Haves

  • One to two (1–2) years of direct informatics experience preferred.
  • Suncoast EMR experience strongly preferred.
  • Hospice, palliative care, home health, or post-acute care experience preferred.

Responsibilities

  • Serve as a subject matter expert for the Suncoast electronic medical record and related systems.
  • Collaborate with team members and leaders to assess workflows, identify challenges, and improve the use of the EMR and related systems.
  • Provide education, coaching, training, and ongoing support to team members.
  • Troubleshoot workflow and system issues and help identify practical solutions.
  • Assist with EMR enhancements, upgrades, testing, and implementation projects.
  • Conduct audits and reviews to support documentation quality, consistency, and compliance.
  • Monitor documentation practices and identify opportunities for improvement.
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