Clinical Informatics Specialist II - Women & Children's Services

EvergreenHealth•Kirkland, WA

10d•$98,717 - $157,976

About The Position

The Clinical Informatics Specialist II serves as a liaison between EvergreenHealth’s clinical areas and IT, determining clinical application needs and requirements in acute, ambulatory, and home care settings. The role supports Women and Children’s services by optimizing Epic Stork workflows across inpatient and ambulatory settings, promoting safe, efficient, and accurate maternal-child health documentation, fetal monitoring integration, and coordinated care across the continuum. The specialist works with clinical staff and physicians to improve use of clinical systems through education, training, quality outcomes, and support aligned with organizational goals. The position analyzes multidisciplinary healthcare workflows and translates findings into effective system design and content. It leads and consults with clinical teams on EMR specifications and design, testing, implementation, upgrades, maintenance, and workflow improvements. The specialist provides user training and support, helps manage change, monitors system performance and workflow impacts, and contributes to project schedules and ongoing application lifecycle work. The role also takes rotating after-hours calls as needed. The position is based in Kirkland, Washington, and is full-time, day shift, 40 hours per week.

Requirements

Bachelor’s degree in Healthcare and/or Information Sciences, or licensure as a healthcare professional (RN, RT, PT, etc.).
Five years of direct work experience in an acute care, ambulatory, or home care setting.
Medical terminology knowledge and understanding of workflows.
Proficiency and strong working knowledge of Microsoft Office, including Outlook, Excel, and Word.
Knowledge of Epic.
Ability to persuade and train physicians and staff to adopt new workflows and tools, with strong knowledge of change management.
Knowledge of adult learning and training methods.
Ability to maintain confidentiality of medical, financial, and legal information.
Ability to complete work accurately and in a timely manner.
Excellent verbal and written communication skills.
Ability to handle difficult situations involving patients, physicians, or others professionally.
Ability to work independently, exercise creativity, and maintain a positive attitude.
Ability to manage multiple simultaneous responsibilities and prioritize work scheduling.
Strong competency mapping real-life nursing and physician practices to informatics applications.
Strong knowledge of systems analysis, workflow planning, business requirements gathering, and translating requirements into functional specifications.
Broad knowledge of healthcare operations and associated technologies.
Ability to read and understand technical manuals, procedural documentation, and healthcare guides.
Ability to translate technical terminology for non-technical audiences.
Familiarity with project management, quality assurance, and information systems design.
Awareness of current IT security standards, applicable privacy laws, and Joint Commission accreditation standards.
Ability to lead and recommend documentation strategy changes in response to current safety and quality trends.

Nice To Haves

Proficiency with Epic EMR applications.
Bachelor’s degree in healthcare and/or Information Sciences.

Responsibilities

Work with users to define system content requirements and integrate applications into clinical workflows.
Analyze multidisciplinary healthcare workflows and translate them into system design and content for organizational and unit-based practice.
Lead, facilitate, and consult with multidisciplinary teams on EMR specifications and design for order management, clinical data repositories, documentation, clinical pathways, and decision support.
Develop unit, functional, and integration test plans; conduct application, system, and performance testing; and report results.
Train staff and providers, monitor competencies, and work with educational resources to develop curriculum, documentation, and learning aids.
Anticipate and address educational, procedural, and functional problems related to EMR implementation; apply change management principles to support transitions to automated processes.
Monitor system effects on user and departmental workflows and incorporate findings into system enhancements.
Collaborate with clinicians across departments to identify opportunities for clinical information systems to support and improve care processes.
Provide onsite and remote support during implementations and as needed; coordinate with IT Customer Support to respond to end-user needs.
Serve as a contact and mentor for clinical information systems super users across departments.
Facilitate communication between IT and other health system departments.
Prepare and maintain educational materials, newsletters, user documentation, and other learning resources.
Participate in departmental meetings to provide education and help resolve issues.
Improve clinician documentation through job aids, training, and quality improvement strategies.
Manage and troubleshoot Service Requests, resolve issues, and provide prompt feedback to end users.
Proactively prevent and resolve issues through assessment, evaluation, planning, and communication.
Take rotating after-hours calls as necessary for user support.
Develop and communicate EMR change-control procedures and clinical updates.
Monitor system performance, report anomalies and inefficiencies to IT, and make recommendations.
Complete assigned project management schedule tasks for application maintenance throughout the lifecycle, including implementation and upgrades.
Perform other duties as assigned.