Serves as a liaison between assigned departments, facilities, providers and Information Technology (IT) staff to facilitate optimal use of applications. Demonstrates a clinical background with a special pharmaceutical interest and expertise in use of the electronic medical record (EMR) and other technology specific to that enhances clinical practice. Responsible to assist assigned departments, geographical areas or specific functions with utilization of EMR and associated pharmaceutical or clinical technology. Key areas of accountability include individual and classroom training, onsite and remote end-user support, development of supporting pharmaceutical or clinical workflows, investigation and resolution of application and workflow issues, and participation in committees that promote both the standardization and optimization of EMR and other associated technology. Gather and analyze information for appropriate medication interaction alerts. Design and develop electronic medication records for use in the hospital and outpatient settings. Use analytical skills and experiences to improve the workflow and use of data for clinical decision-making or investigate or escalate support issues. Develop plans for achieving identified outcomes, assist and document testing, provide end user training, and communicate project progress and outcomes to appropriate operational leadership. Assist in the creation and maintenance of training documentation. May require some periodic day and overnight travel, non-business hour scheduled support or meetings as well as on-call rotation for end-user support.
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Job Type
Full-time
Career Level
Mid Level