Clinical Informaticist 3 (Lead)

University of Miami•Miami, FL

5d•Onsite

About The Position

The University of Miami Information Technology & Systems Department is hiring a full-time, on-site Clinical Informaticist 3 in Miami, Florida. The role leads complex clinical application projects, manages enhancements, and provides comprehensive application support and training. It requires advanced technical understanding and the ability to deliver significant system improvements. The Clinical Informaticist leads clinical application management and support, resolves complex issues, validates workflows, gathers requirements, and oversees user acceptance. The role leads software upgrades, testing, system enhancements, database conversions, and system analysis, while ensuring data accuracy and regulatory compliance. It also develops strategies to manage change impacts and resistance, provides advanced user training, addresses service-level agreement breaches, and manages major system improvement projects. Department-specific work includes optimizing and harmonizing clinical workflows; supporting implementations and upgrades through workflow design, validation testing, end-user readiness, and adoption; assessing release impacts on clinical workflows; and collaborating with trainers on documentation and training strategies. The role identifies and routes UChart issues to the appropriate IT teams, facilitates resolution and stakeholder communication, periodically rounds to identify clinician issues, and travels throughout the UHealth System to provide support according to go-live schedules. Duties may expand as necessary.

Requirements

Bachelor’s degree in nursing or informatics.
At least 5 years of experience in clinical operations, hospital IT, or healthcare vendor work.
Nursing licensure or other professional licensure.
Informatics certificate.
Epic certification in at least one core clinical application.
Experience participating as a team lead on at least one implementation of a module or system.
Proficiency in metrics and outcomes development, including baseline capture, documentation of proposed metrics, and methods to capture, measure, and monitor outcomes.
Excellent interpersonal, oral, and written communication skills.
Proficiency in Microsoft Office Suite programs, including Excel (pivot tables), Visio, Project, PowerPoint, and Word.
Knowledge of state-of-the-art technology.
Experience with major systems development and implementation.
Demonstrated knowledge of project management and control.
Ability to communicate ideas and provide solutions.
Ability to work effectively with people in other departments and/or outside the enterprise.

Nice To Haves

Master’s degree preferred.
Lean certification preferred.
Epic certification in a specialty clinical module in use at UHealth preferred.
Epic implementation experience preferred.
Vendor or consulting experience preferred.

Responsibilities

Lead management and support of clinical applications, including troubleshooting and resolving complex issues.
Develop and refine end-user documentation and training materials.
Oversee operational workflow validation, including detailed requirements gathering and user acceptance.
Lead software upgrades and testing, including creating and validating detailed test plans.
Coordinate and oversee software updates and changes, ensuring thorough testing and reporting of results.
Ensure data accuracy and regulatory compliance through regular checks and audits.
Develop and implement strategies to address change impacts and resistance in collaboration with stakeholders.
Lead the design, development, and implementation of system enhancements and new features.
Manage database conversions and perform in-depth system analysis.
Conduct advanced training for users on complex applications and solutions.
Handle SLA breaches and work with customers to resolve issues and ensure service quality.
Lead and manage major projects related to system improvements and enhancements.
Optimize and streamline future-state workflows, reducing variability by harmonizing processes and technology.
Support implementations and upgrades through workflow design, validation and user acceptance testing, end-user readiness, change management, training, policy and role preparation, and adoption.
Review and document current-state workflows and workstreams, identify opportunities to streamline and harmonize system-wide workflows, and advocate for physician needs.
Analyze new releases for clinical workflow impacts and participate in or facilitate end-user sessions to prioritize and confirm release changes.
Collaborate with trainers to develop documentation and training strategies for system changes and new features.
Identify and analyze UChart software, hardware, or network problems; document and route issues to the appropriate UHIT team and facilitate resolution and stakeholder communication.
Conduct periodic rounding throughout the health system to identify clinician issues and partner with IT teams on resolution plans.
Open and track IT tickets and work with UChart analysts through issue resolution.
Travel throughout the UHealth System to provide support as determined by go-live schedules.
Adhere to UHealth IT standards and University and unit-level policies and procedures, and safeguard University assets.