Clinical Informaticist 3 (Lead)

University of Miami•Miami, FL

6d•Onsite

About The Position

The University of Miami Information Technology & Systems Department is hiring a full-time Clinical Informaticist 3 to work onsite in Miami, Florida. The role leads complex projects, manages application enhancements, and provides comprehensive application support and training, requiring advanced technical understanding and the ability to deliver significant system improvements. The Clinical Informaticist leads clinical application support, complex troubleshooting, workflow validation, software upgrades and testing, data accuracy and compliance checks, system enhancements, database conversions, and major improvement projects. The role also develops documentation and training materials, conducts advanced user training, manages service-level agreement breaches, and collaborates with stakeholders on change management. Department-specific work includes optimizing and harmonizing workflows; supporting implementations and upgrades through workflow design, validation testing, user acceptance, readiness, training, and adoption; reviewing current-state workflows and identifying improvements; analyzing release impacts on clinical workflows; and collaborating with trainers on documentation and training strategies. The role identifies and coordinates resolution of end-user issues involving UChart systems, periodically rounds to identify clinician issues, and may travel throughout the UHealth System to provide support according to Go Live schedules. The position also adheres to UHealth IT standards and University and unit-level policies and safeguards University assets. Duties may be expanded as necessary.

Requirements

Bachelor’s degree in nursing or informatics.
At least 5 years of experience in clinical operations, Hospital IT, or a healthcare vendor.
Nursing licensure or other professional licensure.
Informatics Certificate.
Epic Certification in at least one core clinical application.
Experience participating as a team lead on at least one implementation of a module or system, preferably Epic.
Proficiency in metrics and outcomes development, including baseline capture, documenting proposed metrics, and methods to capture, measure, and monitor results.
Excellent interpersonal, oral, and written communication skills.
Proficiency in Microsoft Office Suite programs, including Excel (pivot tables), Visio, Project, PowerPoint, and Word.
Knowledge of state-of-the-art technology.
Experience with major systems development and implementation.
Demonstrated knowledge of project management and control.
Ability to communicate ideas and provide solutions.
Ability to work effectively with people in other departments and/or outside the enterprise.

Nice To Haves

Master’s degree preferred.
Lean Certification preferred.
Epic Certification in a specialty clinical module in use at UHealth preferred.
Vendor or consulting experience preferred.

Responsibilities

Lead management and support of clinical applications, including troubleshooting and resolving complex issues.
Develop and refine end-user documentation and training materials.
Oversee operational workflow validation, including requirements gathering and user acceptance.
Lead software upgrades and testing, including creating and validating detailed test plans.
Coordinate and oversee software updates and changes, ensuring thorough testing and reporting.
Conduct regular checks and audits to ensure data accuracy and regulatory compliance.
Develop and implement strategies to address change impacts and resistance in collaboration with stakeholders.
Lead the design, development, and implementation of system enhancements and new features.
Manage database conversions and perform in-depth system analysis.
Conduct advanced training sessions on complex applications and solutions.
Handle SLA breaches and work with customers to resolve issues and ensure service quality.
Lead major projects related to system improvements and enhancements.
Optimize and streamline workflows by harmonizing processes and reducing system and process variability.
Support implementations and upgrades through workflow design, validation testing, end-user readiness, change management, training, policy and role preparation, and adoption.
Review and document current-state workflows and workstreams, identify opportunities to streamline and harmonize system-wide workflows, and advocate for physician needs.
Analyze new releases for their impact on clinical workflows and facilitate end-user sessions to prioritize and confirm changes.
Collaborate with trainers to develop documentation and training strategies for system changes and new features.
Address end-user problems involving UChart software, hardware, or network difficulties; document and route issues to the appropriate UHIT team and facilitate resolution and stakeholder communication.
Periodically round throughout the health system to identify clinician issues and partner with IT teams on resolution plans, including opening and tracking IT tickets and working with UChart analysts.
Travel throughout the UHealth System to provide support as determined by Go Live schedules.
Adhere to UHealth IT standards and University and unit-level policies and procedures, and safeguard University assets.