Clinical Informaticist

Children's Healthcare of Atlanta•Atlanta, GA

10d

About The Position

Implements and supports clinical technology applications for the Children’s Healthcare of Atlanta user community. Advocates for user needs and coordinates support requests within Information Systems & Technology. Supports efforts to ensure safe patient care and services by developing and delivering clinically and technically sound solutions for customer technology needs. Acts as a liaison between Information Systems & Technology and clinical end-user patient care departments, vendors, and other technical experts. Functions as a clinical expert for assigned applications across support and project teams, and consults with and advises clinical departments on integrating available technology into operations. The role provides application and project support, including Epic and other applications software support, file maintenance, build work, testing, implementations, upgrades, and break-fixes. It also supports clinical workflows, end users, vendors, and operational teams; provides scheduled on-call coverage; and ensures work complies with applicable organizational and regulatory guidelines.

Requirements

At least 2 years of experience in a clinical setting.
College graduate with a clinical degree or equivalent experience.
State or national license in a clinical field, such as Registered Nurse licensure in Georgia or through the Enhanced Nurse Licensure Compact, Respiratory Care Practitioner, Medical Technologist, or Dietitian/Nutritionist.
Certification as applicable to the position.
Ability to analyze and enhance operational workflows using clinical expertise and information technology.
Strong oral and written communication skills with a diverse population.
Organizational, problem-solving, analytical, and time-management skills.
Strong interpersonal skills for productive interaction with teams across organizational lines.
Creative problem-solving skills and focus on achieving objectives within prescribed timelines while maintaining quality standards and organizational requirements.
Flexibility to manage multiple initiatives and shift priorities based on business needs.
Ability to perform job duties independently with minimal supervision.

Nice To Haves

Experience in pediatrics.
Experience implementing or supporting clinical information systems and/or advanced computer skills.
Experience with Epic.
Bachelor’s or higher degree in Nursing or an allied health field.

Responsibilities

Function as a business partner with service lines, departments, individuals, and coworkers.
Develop in-depth knowledge of system capabilities, applications, and processes to serve as an educator and expert for system users.
Advise clinical operational users on integrating technical systems with their workflows.
Participate in routine meetings with department heads and superusers to identify, document, and prioritize needs.
Round with departments to maintain contact with individuals and build relationships.
Coordinate operational and capital project requests with Information Systems & Technology and operational teams.
Serve as the contact point with Information Systems & Technology regarding system downtime.
Provide technical support services.
Provide Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations.
Assess, coordinate, document, review release notes for, test, and implement programming, upgrade, and project requests.
Maintain strong, positive relationships with application vendors.
Provide on-call coverage as scheduled.
Provide project management services and support, following Information Systems & Technology project management protocol.
Advocate for the user perspective and ensure comprehensive support plans and documentation.
Help end users navigate the project request process.
Ensure compliance with Information Systems & Technology, Children’s Healthcare of Atlanta, Joint Commission, and HIPAA guidelines, policies, and procedures.
Provide system solutions in accordance with regulatory guidelines.
Follow prescribed change-management and time-reporting processes and documentation requirements.
Respond to support calls within designated priority-based timelines and provide regular updates until resolution.
Provide clear documentation for support, status, and issue resolutions.
Remain current on new Epic version training for applicable Epic certifications.