CLINICAL IMPLEMENTATION SPECIALIST

Catalis Dental Lab Partners•Tempe, AZ

1d•Hybrid

About The Position

This role is responsible for supporting the successful onboarding, integration, and ongoing growth of JB Dental Lab customers by helping practices adopt JB workflows, services, and clinical support resources with confidence. Serving as a key partner to providers, this position focuses on streamlining onboarding, guiding digital workflow adoption, and ensuring a seamless connection between customer practices and JB’s production and clinical teams. The role works cross-functionally with Sales, Administration, Design, Production, and Clinical Operations to enhance communication, resolve operational challenges, and deliver consistent, high-quality customer experience. Ideal candidates are highly organized, tech-savvy relationship builders who can navigate clinical workflows, provide training and support both virtually and in person, and proactively identify opportunities to improve provider success, retention, and long-term partnership growth.

Requirements

Associate’s degree or certification in Dental Assisting, Dental Hygiene, or a related dental field preferred
0–3 years of experience in a dental office, lab, or clinical environment (new graduates encouraged to apply)
Foundational knowledge of dental terminology, anatomy, and clinical workflows
Strong technical aptitude with the ability to learn new systems, software, and digital workflows quickly
Experience with practice management systems (e.g., Dentrix) or digital scanning tools is a plus, but not required
Excellent communication and interpersonal skills; able to build rapport with providers and office teams
Strong organizational skills with the ability to manage multiple accounts, priorities, and timelines simultaneously
Customer-focused mindset with a proactive approach to problem-solving and service
Ability to work cross-functionally with Sales, Clinical, Operations, and Production teams
Comfortable delivering training and support both virtually and in person
Valid driver’s license and willingness to travel locally as needed for in-office support and events
Positive, coachable attitude with a strong desire to learn, grow, and develop within the organization

Responsibilities

Lead onboarding for new customers by coordinating discovery calls, portal setup, and workflow training following account activation
Assess practice readiness and identify gaps in clinical, digital, or operational workflows; recommend appropriate solutions and support resources
Deliver virtual and occasional in-person training to ensure successful adoption of JB workflows and digital processes
Serve as a primary point of contact between customers and internal teams (Sales, Admin, Design, Production, Clinical Operations) to ensure seamless communication and execution
Support multi-provider and referral workflows by assisting with case coordination, patient linking, and inter-office communication
Assist existing customers during key transitions such as staff changes, ownership updates, or adoption of new technologies (e.g., digital workflows, 3D printing)
Partner with Sales and Education teams to support practice development efforts through workflow education sessions, training events, and customer engagement initiatives
Provide operational and logistical support for training programs and educational events at JB’s education center and in the field
Collaborate with clinical and surgical teams to support implementation of JB systems and protocols for new or expanding practices
Monitor customer feedback and identify trends that may impact operations, proactively escalating insights to leadership
Promote a positive customer experience by supporting feedback initiatives, including reviews and engagement opportunities
Continuously identify ways to improve onboarding processes, workflow adoption, and overall provider experience