Clinical Implementation Specialist I

ZOLL Medical Corporation•Mississauga, ON

2d•$90,000 - $135,000•Remote

About The Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You’ll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL!

Requirements

RN, Paramedic, or RT with 5+ years of experience required
Ability to effectively educate clinical personnel
Ability to affect change through education and evidence based clinical literature
Ability to seamlessly Integrate technology (iPad, Outlook, Microsoft Suite) into work.
Demonstrated flexibility, autonomy, self-motivation, and a high level of professional demeanor
Ability to work effectively with and direct training and In-servicing programs to achieve highest level of product compliance
Ability to lead and influence a cross-functional team and operate in a highly complex environment.
Strong analytical and problem-solving capabilities. Must be able to improvise in customer situations to achieve a successful resolution.
Comfortable interacting with the C-Suite Team.
Must possess a strong personal presence.
Ability to handle multiple demands from many people and prioritize effectively
Ability to stay calm and demonstrate a "can do" attitude. Finds opportunity in difficulties.
Excellent client-facing and internal communication skills.
Excellent written and verbal communication skills.
Solid organizational skills, including attention to detail and multi-tasking skills.
Ability to meet deadlines and follow-up
Strong working knowledge of Microsoft Office
Excellent verbal, written and presentation skills
Current passport required

Nice To Haves

Bachelor's Degree BA or BS preferred
AHA Instructor - BLS/ACLS/PALS preferred
Clinical education experience preferred
Project management experience preferred

Responsibilities

Partner with customer hospital teams to assess existing workflows, identify opportunities for optimization, and guide product configuration to meet specific clinical practice needs.
Provide direct, on-site clinical support during all phases of implementation, including pre-planning, education, system go-live, and post-implementation troubleshooting.
Schedule, coordinate, and deliver comprehensive training for customer clinicians (including super-users and end-users) on the safe and appropriate use of our clinical products.
Maintain strong relationships with ZOLL Sales and Hospital Training Team, as well as nurses, physicians, and department leadership at client sites. Serve as the clinical liaison, escalating risks or customer concerns to the ZOLL tech support and leadership teams.
Manage travel logistics and maintain compliance with all border crossing requirements to support client sites in both Canada and the US as project demands dictate.
Coordinate post-sale customer education and training initiatives, and act as the clinical and technical expert for the ZOLL hospital product line.
Work collaboratively with the Territory Manager throughout the sales process, and build deep, long lasting customer relationships to encourage ongoing utilization of ZOLL hospital products and achievement of desired clinical outcomes within an account.
Utilize principles of adult learning in the assessment, program planning, implementation, and evaluation phases of the educational process.
Focus on competency skill assessment and development of all clinical staff through identification of learning needs.
Coordinate and provide educational offerings including orientation, formal continuing education and in-services.
Serve as a resource to staff of all levels and provide direct training/education of newly hired staff and new customers through facilitation of the preceptor model.
Actively participate in leadership of quality improvement processes and affecting process and protocol changes within the account's resuscitation algorithm.
Support the sales team, speak at trade shows, attend trade shows for the company booth and train distributor partners as needed, or other functions as needed.
Develop and maintain customer relationships and operate in a self-directive role.
Manage the implementation from a system-wide perspective through end-users.
Act as a project manager in planning/developing/executing all educational and training events in a customer account.
Assist with and/or initiating in-servicing events in existing and new accounts.
Communicate leads and account updates to outside Territory Manager.
Provide input to prepare additional materials as needed in the support of sales and training.
Organize and conducting educational events in existing or new accounts.
Act as a clinical and technical product expert for all ZOLL Hospital products, in order to discuss the chain of resuscitation.
Be a passionate advocate for improving patient outcomes in an inpatient hospital setting.