Clinical Implementation Specialist, Advanced Orthodontics
About The Position
Dentsply Sirona is seeking a Clinical Implementation Specialist for Advanced Orthodontics. This role reports to the CIS Manager and is responsible for leading the adoption, implementation, and utilization of the SureSmile portfolio for Orthodontists and General Dentists. The specialist will manage a portfolio of approximately 20-50 practices, partnering with Territory Managers to enhance performance through implementation, utilization growth, workflow optimization, and issue resolution. The SureSmile portfolio includes Aligners, IDB, Robotic Bent Wires, and DIY Aligners. The role requires end-to-end implementation ownership for assigned practices, serving as a regional advanced subject matter expert for SureSmile workflows and complex cases, and managing advanced escalations by coordinating internal teams to resolution.
Requirements
- Bachelor’s degree or equivalent dental industry experience
- 5+ years in orthodontics (chairside/treatment coordination strongly preferred)
- Consulting/training/process improvement experience in an ortho setting
- Experience supporting clinical teams and treatment consultations
- Familiarity with digital dentistry workflows (DICOM/STL, treatment planning software, CAD/CAM, 3D printing)
- Strong consultative communication, analytical problem-solving, and operational follow-through
Responsibilities
- Own end-to-end implementation for assigned practices: onboarding, go-live, ramp-up, stabilization, optimization
- Serve as regional advanced SME for SureSmile workflows and complex cases (Ortho + GP)
- Own advanced escalations and coordinate internal teams to resolution (Customer Care, GBS, Digital Lab, Product as needed)
- Grow utilization and portfolio performance across assigned practices (Ortho + GP)
- Deliver successful implementations that convert into sustained, consistent use
- Increase advanced workflow adoption (IDB/RBW/advanced planning) through consultative coaching and clinical support
- Reduce escalations and repeat issues by driving durable workflow fixes
- Provide structured feedback to improve product, training, and customer experience; maintain accurate SFDC tracking
- Deliver in-office and virtual training for doctors/staff during implementation and post-launch optimization
- Provide advanced case support and workflow coaching (incl. complex cases)
- Conduct regular utilization/performance reviews and translate metrics into action plans with follow-up cadence
- Lead IDB training and support go-live/ramp-up onsite (observation, staff coaching, post-visit plan)
- Coordinate escalations with internal support teams; confirm ownership, timelines, and closure with the customer
- Share best practices/playbooks with peer CIS teams; support beta/alpha and national initiatives as assigned
Benefits
- Commitment to the best professional development
- High-performance, empowering culture
- Opportunity to shape an industry with a market leader
- Opportunity to make a difference by helping improve oral health worldwide
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
