Implementation Specialist

Vetsource • Remote - OR PTZ, OR

4d • $27 - $30 • Remote

About The Position

The Implementation Specialist is responsible for providing hospitals with the knowledge and tools needed to effectively utilize the Vetsource platform, which includes Prescription Management, Vet2Pet, Payments, and Data Services. They play a crucial role in executing the successful integration of Vetsource products and services into a veterinary practice’s workflow. The Implementation Specialist position will utilize experience working directly with customers to communicate product value. This is a full-time, remote position.

Requirements

• 2+ years of experience in the veterinary industry.
• 2+ years of experience in customer-facing roles.
• Reliable internet access is required.
• Sitting/standing at a desk working on a computer for long periods of time.

Nice To Haves

• Bachelor’s Degree or other equivalent certification in Animal Science, preferred.
• Experience utilizing these systems and software preferred, including but not limited to, Google Suite, Salesforce, Infinicept, Adyen, Calendly, Zoom, Monday.com, DocuSign, VBoss, Veed, Thinkific.

Responsibilities

• Meet with veterinary practice leadership to review what is working and what could be improved to maximize Vetsource product benefits to the practice and their clients.
• Train the veterinary practice customer on the Vetsource product(s) or service(s) of utmost value to them, while having the ability to adapt or alter training sessions based on real-time customer feedback, questions, or newly stated pain points.
• Collaborate closely with the Sales team to offer an exceptional and seamless customer experience, creating continuity for practices while focusing on the Vetsource product(s) or service(s) that matter most to our veterinary practice customer.
• Provide recommendations, resources, and assets to the hospital team, based on a practice’s highest indicated needs and interests.
• Maintain an innovative and adaptive approach to implementing the Vetsource platform within practices.

Benefits

• medical, vision, dental, and life insurance
• Employee Assistance Program
• Pet insurance and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree