Clinical Education Manager

Cycle Pharmaceuticals•Detroit, MI

1d•$120,000 - $130,000•Remote

About The Position

Cycle Vita is seeking a Clinical Education Manager to join its growing Metabolic team and Patient Support Hub. The role provides case-level support and education to patients and caregivers, healthcare providers, clinical institutions, specialty pharmacies, hub services, and other therapy-focused partners. The manager helps ensure patients receive support throughout their treatment journey with Cycle’s metabolic products. This is a home-based position. The ideal candidate is in the Eastern or Central U.S. time zone and within reasonable distance of a major metropolitan area. Travel of approximately 25% may be required based on patient, project, or business needs. The role offers an agile work policy that allows employees to set schedules and plan their days around business needs and deliverables. Salary is $120,000–$130,000 depending on experience, plus a company profit-related bonus and benefits. Cycle focuses on rare metabolic, immunological, and neurological genetic conditions and oncology. It improves existing drugs, repurposes them for new uses, and brings generics back to market using drug-delivery technologies. The company is headquartered in Cambridge, UK, and has a significant U.S. presence.

Requirements

Bachelor’s degree in health sciences and/or Dietetics and Registered Dietitian.
Strong, proven experience working in a rare disease within a clinical setting.
Deep understanding of patient access, hub services, specialty products in the rare disease space, reimbursement, adherence programs, and patient assistance programs.
Experience or training in compliance risks associated with manufacturer-based nutrition programs.
Strong case-management background, including the ability to liaise across patient support services, assist patients and caregivers with prescribed therapy, and provide clinical training.
Ability to plan, prioritize, and execute business deliverables and work with cross-functional partners across multiple projects.
Strong emotional resilience, a positive attitude, exceptional listening skills, and strong verbal and written communication skills for working with internal and external customers.

Responsibilities

Provide one-to-one support for patients using metabolic therapies.
Deliver motivational interviewing programs for patients and share insights with senior and executive leadership teams.
Partner with departmental leadership and the wider Clinical Education team to create and lead a dietary and nutritional program to accompany drug regimens.
Maintain an effective call schedule for patients and healthcare providers and meet performance goals.
Guide patients through reimbursement and financial-support options.
Collaborate with Cycle Vita Access Specialists to guide providers through the insurance authorization process.
Support smooth transitions to Cycle products, including new therapy starts and switches.
Provide product-specific training and education, including dose administration for Nityr, Javygtor, Harliku, and future metabolic products, in person at patients’ homes and clinics or remotely by phone, video, or app.
Act as a Patient Concierge by building relationships with patients and caregivers and promoting treatment adherence and check-ins.
Partner with Rare Disease Account Managers to manage provider relationships and explain the Clinical Education function and Cycle Vita services.
Respond promptly and compassionately to patient and office inquiries.
Represent Cycle Vita at patient support events and relevant industry conferences.