Clinical Director Clinical Education

UnitedHealth Group•Auburndale, MA

5h•$112,700 - $193,200•Onsite

About The Position

Under general direction of the Executive Director, the Clinical Director partners with a designated Service Line Chair and Directors - Service Line to execute Reliant Medical Group and Atrius Health strategy and goals at an organization-wide specialty level. The role supervises and manages Clinical Nurse Managers and Nurse Supervisors in a designated service line and collaborates with Site Administrators to align LPNs and RNs with the service line’s mission and goals at individual practice sites. The Director ensures high-quality, safe patient care and works with service line, practice, and department leadership to plan how nursing staff will support practice goals. The position may provide nursing leadership and clinical management for a service-line department clinical or procedural unit, such as Oncology or Endoscopy, and may provide direct clinical care in a designated practice. It shares fiscal responsibility with the Chair and Directors - Service Line, develops nursing policies and procedures, and establishes staff development strategies that include clinical training and coaching. The Director is accountable for service-line goals, legal and professional standards of nursing practice, and service-line initiatives. The Clinical Director leads patient-care improvement efforts; mentors and serves as a role model to nurse leaders, nurses, and professional staff; and works with clinical and operational leaders on performance management, service-line nursing standards, safety, and scope of practice. The position recruits and selects Clinical Nurse Managers and Nurse Supervisors, supports current nursing licensure, and ensures top-of-license practice. It serves as a liaison to senior management, travels to practice sites as needed, and helps local leaders redesign workflows and responsibilities for efficient, effective care aligned with nursing and specialty priorities. The position is based in Newton, Massachusetts, in the Clinical Education department, with a Monday–Friday, 40-hour weekly schedule. The role also supports regulatory compliance, recruitment and staffing strategies, quality and patient-safety initiatives, Hoshin goals, staff education and development, coordination across sites, and organizational workgroups and projects. Other duties may be assigned.

Requirements

Bachelor of Science in Nursing (BSN).
Current license to practice as a professional registered nurse in the Commonwealth of Massachusetts.
American Heart Association Basic Life Support (BLS) certification.
At least 5 years of related experience, including leadership or management in healthcare or a related field.
Driver’s license and access to reliable transportation.
Skills acquired through 7 or more years of healthcare experience and demonstrated leadership skills.
Strong interpersonal and communication skills.
Ability to work cooperatively and collaboratively as a member of an interdisciplinary team.
Demonstrated commitment to collaboration and teamwork.
Financial acumen.

Nice To Haves

Master’s degree in Nursing or a related field, such as MSN, MHA, or MPH.
Current Ambulatory Care certification.
At least 3 years of clinical experience within the specialty area, preferably in an ambulatory setting.
Management or leadership experience in a nursing collective bargaining environment.
Working knowledge of organizational systems and operations.

Responsibilities

Provide clinical expertise and professional leadership to nurses within the service line; may provide direct clinical care in a designated practice.
Lead in collaboration with Clinical Nurse Managers and local service-line leadership.
Lead quality-of-care and patient-safety efforts and act as a role model and clinical resource in areas of specialization.
Champion patient experience, quality, and safety.
Support an organizational environment compliant with applicable regulations.
Mentor nursing and operational leaders.
Recommend, design, and execute service-line- or specialty-specific improvements in clinical operations and centrally managed programs.
Analyze practice operations and workflows, identify efficiencies, and propose staffing needs.
Partner with Human Resources to develop recruitment and staffing strategies and ensure clinical leadership is included in the process.
Implement top-of-license nursing roles and ensure service lines adhere to applicable provisions and workflows.
Provide clinical service-line expertise to support managerial decision-making.
Support organizational Hoshin goals by developing and implementing targeted programs.
Develop service-line-specific staff development, including clinical orientation and training, and facilitate education, mentoring, and professional growth opportunities.
Work with the Executive Director of Clinical Operations & Nursing, Practice Administrators, and clinical leadership to address organization-wide issues.
Coordinate and promote consistency between sites and safe hand-offs between office practices and services.
Collaborate with Service Line Chairs and senior management on nursing practices and general practice management.
Coach, counsel, and evaluate LPNs and RNs on service-line-specific clinical and operational issues with Clinical Nurse Managers and Nurse Supervisors; act as a Service Excellence role model.
Investigate and resolve clinical or non-clinical staff-relations problems within the service line.
Participate in contract negotiations as a designee, as applicable.
Participate in service-line and nursing workgroups, committees, meetings, and special projects.
Develop nursing policies, procedures, guidelines, and standard work for the service line.
Share fiscal responsibility with the Chair and Directors - Service Line.
Recruit, interview, and select Clinical Nurse Managers and Nurse Supervisors in collaboration with site and service-line leadership.
Ensure nurses maintain current licensure and practice within legal parameters, guidelines, and standards of clinical care.
Serve as a liaison to senior management on service-line issues.
Travel to practice sites as needed and collaborate with local leadership to redesign workflows and responsibilities.
Perform other duties as assigned.