Clinical Director

Thompson Child & Family Focus•Matthews, NC

About The Position

The Clinical Director, Residential is responsible for clinical operational oversight and performance for Thompson Residential programs. Success is measured primarily through financial performance, staff retention and engagement, and program outcomes and quality. The role models the Leadership Pipeline principles for a Leader of Others. The position uses a trauma-informed approach guided by CARE principles: Developmentally Focused, Family Involved, Relationship Based, Competence Centered, Trauma Informed, and Ecologically Oriented. The Clinical Director leads and develops direct reports, sets program objectives, supports recruitment and performance management, and ensures program quality, compliance, and effective communication with stakeholders. Thompson is an organization founded in 1886 and operating across the Carolinas, Florida, Tennessee, and Kentucky. Its continuum of care includes prevention, mental health services, and foster care for clients ages 0–18 and their families. Programs are trauma-informed and evidence-based or evidence-informed, delivered virtually and in person.

Requirements

Master’s or doctoral degree.
Active clinical licensure in North Carolina; associate-licensed clinicians are not eligible.
Must meet credentialing, licensing, and privileging standards applicable to the program or programs led.
Valid driver’s license.
Three years of work experience as a high-performing individual contributor in a related field.
Exposure to leadership or management through project management, coordination, training, or leadership positions.
Capacity and coachability for future growth and development as a leader.
Ability to meet the stated physical demands, including running and assisting with the rapid extrication of children and youths in emergencies.

Nice To Haves

Clinical supervisor license.
Passion for working with youth and adolescents.
Values excellence, innovation, commitment, caring, and integrity.

Responsibilities

Use a trauma-informed approach guided by CARE principles in daily work and interactions.
Coach direct reports and provide feedback to support their professional development and growth.
Set program objectives, define roles, and prioritize tasks for direct reports.
Communicate proactively in all directions to ensure program needs are met.
Recruit, interview, and select program staff.
Conduct thorough, well-documented performance assessments of direct reports.
Address performance issues proactively and replace team members who consistently fail to meet objectives.
Create an open, trusting environment that values teamwork and collaboration.
Comply with the agency Continuous Quality Improvement process and ensure program data and outcome goals are met.
Ensure internal and external clinical standards are met for records, documentation, and services.
Coordinate and liaise with internal and external stakeholders to represent the program and its needs.
Model professionalism, positivity, and teamwork across the organization.
Respond to and address client, parent, or guardian complaints and concerns.
Plan annually, make time for direct reports, manage performance, develop the team, and recruit.
Apply planning, job design, delegation, coaching and feedback, performance management, motivation, and communication and climate-setting skills.

Benefits

Starting pay range of $75,000 to $90,000 annually.
Three weeks of paid time off in the first year and 10 paid holidays.
Health, dental, and vision insurance options.
Short-term and long-term disability insurance options.
Life insurance options.
401(k) match.
Education reimbursement.
Referral bonus eligibility.
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service.
Eligibility to apply for the state loan repayment program, which repays up to $50,000 of student loans.
Paid time off for volunteering in the community.
Free employee assistance program services.
Mileage reimbursement.
iPhone and laptop provided for eligible roles.
Multiple opportunities for growth.