Clinical Director, Crisis Services (LCSW, LCPC, LMFT)

Heritage Behavioral Health Center•Decatur, IL

13d•$75,000 - $90,000

About The Position

Heritage Behavioral Health Center, a mission-driven Certified Community Behavioral Health Clinic serving Macon and DeWitt counties, is seeking a Clinical Director of Crisis Services to lead and develop its community-based crisis response programs. The role leads 4–5 program managers and approximately 60 staff, translating the Senior Clinical Director’s strategy into day-to-day operations and helping build and improve the crisis services continuum for youth, adults, and families. The Clinical Director oversees Mobile Crisis Response Teams for youth and adults, a 24/7 Crisis Call Center offering telephone and video assessment, counseling, and dispatch, and Behavioral Health Urgent Care and Crisis Observation services. The position provides clinical and administrative supervision, supports staff development, and ensures programs deliver compassionate, trauma-informed, accessible care while meeting operational, regulatory, CCBHC, and funder expectations. This is a full-time position in Decatur, Illinois. The posted salary is $75,000–$90,000 per year, depending on education, experience, and licensure. The organization offers a $5,000 sign-on bonus with a one-year commitment and paid clinical supervision, including supervision toward LCSW or LCPC licensure for eligible staff.

Requirements

Master’s degree in Social Work, Psychology, Counseling, or a related field.
Clinical leadership experience in a behavioral health setting.
Valid driver’s license, reliable transportation, and proof of current automobile insurance.
Ability to manage multiple programs and priorities at once.

Nice To Haves

Current licensure as an LCSW, LCPC, or LMFT.
Experience as a clinical director or program manager in crisis services or a CCBHC.
Experience supervising clinical staff or program managers.
Knowledge of, or willingness to learn, Illinois Rule 132/140, SUPR 2060/2090, and CCBHC service standards; regulatory training is included in onboarding.

Responsibilities

Provide direct clinical and administrative supervision to program managers across all crisis programs.
Lead individual and group supervision using reflective practice, case consultation, and performance data.
Be present in programs, learn each role, coach staff in real time, and model expected practices.
Partner with managers on staff development, training, recruitment, and retention.
Build and refine systems for clinical case reviews, documentation standards, data tracking, and new program launches.
Monitor performance against CCBHC and contract measures and lead improvement plans when needed.
Ensure compliance with Illinois rules, CCBHC requirements, and funder standards.
Ensure programs are appropriately staffed and operationally sound around the clock.
Keep the Senior Clinical Director informed about performance, challenges, and opportunities.
Work with internal partners in finance, HR, and quality.
Represent Heritage with community partners, schools, hospitals, law enforcement, and funders.
Identify gaps in crisis capacity and develop creative, sustainable solutions.

Benefits

$5,000 sign-on bonus with a one-year commitment.
Every other Friday off as a paid wellness day, including for leadership.
Paid clinical supervision, including supervision toward LCSW or LCPC licensure.
Competitive salary aligned with state and national benchmarks.
Eligibility for loan forgiveness through the National Health Service Corps (NHSC).
Vacation, sick, personal, and holiday leave.
Health, dental, and vision insurance with substantial agency contributions.
401(k) and Roth retirement options.
Tuition assistance and continuing education support.
Healthcare and dependent-care Flexible Spending Accounts.
Employee Assistance Program (EAP) and fitness reimbursement.
Additional life insurance options.