Clinical Delivery Leader, CMU Outcomes
About The Position
The Clinical Delivery Leader (CDL) leads clinical strategy and execution for complex customer engagements, translating clinical workflows and customer priorities into successful implementation, adoption, optimization, and outcomes. The CDL serves as a trusted customer partner and cross-functional leader, proactively managing risks, aligning stakeholders, and guiding customers from clinical discovery through go-live and ongoing optimization. The role provides consulting services to help clients achieve business objectives and is responsible for departmental operations planning and execution or professional activities within a technical discipline. The CDL acts as the clinical lead on projects, partnering with vendors and customers to deploy customized digital products. The role consults with clients ranging from regional to national centers of excellence to develop digital software initiatives that improve patient safety and meet regulatory standards. From a clinical standpoint, the CDL owns post-sale deployment, including workflow design, testing, training, implementation, and full adoption.
Requirements
- Registered Nurse.
- At least 3 years of critical, progressive, or cardiac monitoring patient-care experience.
- Ability to create goals and lead a horizontal team to deliver objectives.
- Ability to align C-suite leaders and bedside nursing staff.
- Experience deploying protocols or procedures and clinician training plans, and successfully implementing them in a clinical setting.
- Ability to work when clinicians are practicing, including beyond normal business hours.
- Ability to travel 70% within the continental United States.
Nice To Haves
- BSN preferred.
- Executive-level communication skills.
- Experience delivering complex solutions.
- Experience with process improvement methodologies such as Six Sigma, Agile, or TQM.
Responsibilities
- Lead clinical work on projects, partnering with vendors and customers to deploy customized digital products.
- Consult with clients to develop digital software initiatives that improve patient safety and meet regulatory standards.
- Own the clinical post-sale deployment process, including workflow design, testing, training, implementation, and adoption.
- Customize training programs and follow compliance guidelines when providing training.
- Customize test plans and conduct end-to-end testing of digital solutions.
- Partner with project managers and manage fluctuating timelines.
- Work with hospital leaders to establish pre-implementation baseline metrics and demonstrate solution effectiveness after go-live.
- Partner with the Customer Success Team to develop data-driven clinical recommendations after implementation.
- Serve as an effective clinical advisor.
- Communicate professionally and effectively with team members and other stakeholders.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life insurance
- Disability insurance
- Accident insurance
- Tuition reimbursement
- May be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
