CMU Director

Sysco

About The Position

The CMU Director is a customer-facing role that leads, owns, and manages customer relationships in Healthcare. The position partners with Finance, Trade Management, Merchandising, and Local Sales to deliver annual sales growth plans and a best-in-class customer experience. The role builds strategic relationships with C-suite executives, delivers short- and long-term sales plans, and leads joint business planning. It also manages P&L, drives profitable volume growth, executes corporate strategic imperatives, and aligns cross-functional teams. The Director develops internal and external communications to share information and initiatives with key stakeholders.

Requirements

High school diploma.
At least 7 years of prior outside foodservice account management or B2B sales experience.
Valid driver’s license and a driving record that meets Company insurability standards.
Excellent written and verbal communication skills.
Proficiency in customer service management and ability to partner cross-functionally.
Excellent leadership, organizational, and project management skills.
Strong financial acumen.
Ability to thrive in a fast-paced and changing work environment.
Ability to manage end-to-end initiatives through challenging deadlines.
Expertise in Microsoft Office.
Ability to continuously learn existing and new Sysco technologies.
Knowledge of Sysco products, ordering procedures, and credit terms.

Nice To Haves

Bachelor’s degree.
At least 7 years of foodservice account management or B2B sales experience within restaurants; GPO background.
Demonstrated experience with and working knowledge of Sysco customers.

Responsibilities

Manage sales, gross profit, and DM plans for multiple customers or segments.
Develop and lead sales strategy for a customer portfolio or segments.
Execute Annual Growth Plans (AGPs) and Joint Business Plans (JBPs) that align customer and Sysco goals.
Build and maintain customer partnerships at multiple levels to gain market share, improve gross profit, and increase go-to-market efficiencies.
Coordinate complex customer requests, projects, and initiatives, including limited-time offers, new location openings, product additions and deletions, and compliance with MOGs.
Analyze opportunities for mutual customer and Sysco value in the supply chain, including category or product voids, increased Sysco Brand Mix, and reduced operating expenses.
Lead cross-functional customer alignment, customer wiring, and top-to-tops for customers or customer segments.
Manage day-to-day customer interactions and communication through CST, Contract Sales Leads, and field managers; resolve problems and monitor service levels.
Build strategic relationships with C-suite executives, deliver short- and long-term sales plans, and lead joint business planning.
Manage P&L, profitable volume growth, corporate strategic imperatives, and cross-functional alignment.
Develop internal and external communications to cascade information and initiatives to key stakeholders.