Clinical Coordinator, Orthopedics-Spine, Full-Time

Prisma Health•Columbia, SC

About The Position

The Clinical Coordinator plans, develops, and organizes clinical staff activities to support effective and efficient delivery of quality health care in an Orthopedics-Spine practice. The role assists physicians with examinations and procedures, coordinates clinical calls and staffing, and serves as the primary liaison between clinical staff and physicians. It also supports quality improvement, patient satisfaction, regulatory compliance, emergency preparedness, medical equipment servicing, and medical supply and pharmaceutical management. This is a non-management position reporting to a supervisor, manager, director, or executive.

Requirements

High school diploma or equivalent, or post-high-school diploma/highest degree earned.
Two years of experience in the clinical field of certification or licensure.
Certification or licensure in at least one of the listed fields: Radiologic Technologist (ARRT); Limited Practice Radiologic Technologist; General Medical Laboratory Technician; Certified Surgical Technician; LPN with a current compact/multistate license recognized by the NCSBN Compact State or a license valid in the state of work; Registered Respiratory Technician; or Medical Assistant certification (CMA (AAMA), RMA (AMT), CCMA (NHA), NCMA (NCCT), RMA (ARMA), NRCMA (NAHP), or RMA (AAMP)).
Maintain required certification throughout employment in the role. Human Resources may waive certification for incumbents unable to maintain it because of their assignment within a physician practice setting.
In South Carolina, Medical Assistants must have completed an eligible training program if certified as a Medical Assistant. Eligible programs include qualifying accredited medical assisting education, an approved South Carolina Career and Technical Education Health Sciences Program, military medical assisting training, a U.S. Department of Labor-approved registered apprenticeship, employer-led training aligned with a nationally accredited certification exam, or the Prisma Health Certification Institute Fast Track CMA program.
For an LPN who obtains RN licensure while working in this position, Prisma Health will accept RN licensure for a limited time until the team member can be placed in an RN position; the team member should promptly notify their manager and Talent Acquisition if scheduled to sit for the NCLEX-RN or after obtaining RN licensure.
Working knowledge of patient equipment, including vitals equipment, suction, and defibrillators.
Working knowledge of clinical office equipment.

Nice To Haves

One year of experience as a CMA, Radiologic Technologist, Medical Laboratory Technician, or LPN is preferred.
In lieu of two years of CMA, Radiologic Technologist, Medical Laboratory Technician, or LPN experience in the specialty area, two years of experience in the specialty area with the required certification or licensure may be accepted.

Responsibilities

Assist physicians with examinations, procedures, and other direct patient care activities.
Field and direct clinical telephone calls.
Assess clinical staffing needs by maintaining a master work schedule, adjusting staffing levels, and forecasting staffing needs.
Develop and conduct orientation and in-service training for clinical staff.
Develop, implement, and maintain an emergency preparedness plan.
Serve as chief liaison between clinical staff and physicians.
Support quality improvement by reviewing incident reports, patient complaints and suggestions, current practices, and actions taken.
Develop and conduct programs to enhance patient satisfaction.
Monitor local, state, and federal regulations affecting operations and assist with developing, implementing, and monitoring appropriate policies and procedures.
Contact vendors for medical equipment repair or routine service and forward proposals or quotes to the Office Supervisor for approval.
Maintain adequate levels of medical supplies and pharmaceuticals.
Ensure compliance with DEA, state health department, and other regulatory agency policies and procedures for ordering, dispensing, storing, and disposing of pharmaceuticals.
Oversee the physician's office schedule.
Perform other duties as assigned.