ID/A Clinical Supports Coordinator (Closes 11/30/26)
About The Position
The Clinical Coordinator provides supportive clinical and care coordination services to individuals enrolled in the START (Systemic, Therapeutic, Assessment, Resources and Treatment) Program. The role supports people with intellectual and developmental disabilities (IDD) and co-occurring behavioral health needs through assessment, consultation, crisis planning, and collaboration across service systems. The coordinator maintains an active caseload and works with individuals, families, service providers, behavioral health professionals, and community partners to develop proactive support strategies, coordinate crisis prevention efforts, and strengthen systems of care. The work promotes person-centered, strengths-based practices and includes treatment planning, training, documentation, reporting, and crisis intervention. The employee would work onsite at Allegheny County DHS and would be employed by its partner agency, Community Family Advocates.
Requirements
- Master's degree in Social Work, Psychology, Counseling, or a related Human Services field; alternatively, a bachelor's degree in one of these fields and five years of experience with individuals with intellectual/developmental disabilities and behavioral health needs may be considered in limited circumstances, consistent with START Program requirements.
- At least two years of experience working with individuals with intellectual and developmental disabilities and co-occurring behavioral health needs.
- Experience working with families, support systems, and interdisciplinary teams.
- Obtain START Coordinator Certification within twelve months of hire.
- Act 33, Act 34, and FBI clearances.
- Valid driver's license and insurance, and access to a reliable vehicle.
- Strong understanding of individuals with intellectual and developmental disabilities and behavioral health needs.
- Ability to coordinate services across multiple systems and providers.
- Strong organizational, planning, and project management skills.
- Excellent written and verbal communication abilities.
- Strong facilitation and presentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Creative problem-solving and critical-thinking skills.
- Commitment to person-centered and strengths-based practices.
- Ability to work independently and collaboratively within a multidisciplinary team.
- Proficiency with Microsoft Office applications, including Word, Outlook, and Excel.
- Strong customer service and relationship-building abilities.
Nice To Haves
- Experience in care coordination, crisis intervention, behavioral health, or case management.
Responsibilities
- Maintain an active caseload of individuals referred for START services.
- Conduct screenings and assist with referrals and enrollment into the START Program.
- Coordinate support meetings and facilitate collaboration across systems of care.
- Conduct outreach visits to homes, day programs, vocational settings, and other community-based environments.
- Use START Action Plans to guide intervention planning and support strategies.
- Participate in daily triage calls with the START team and community partners.
- Provide rotating on-call support as part of the START team.
- Develop Comprehensive Service Evaluations and intake assessments.
- Create Cross-Systems Crisis Prevention and Intervention Plans.
- Prepare admission, discharge, and service summaries.
- Use Ecomaps as part of systemic assessment and analysis.
- Provide consultation to support teams using START best practices.
- Ensure support systems receive ongoing training regarding START support plans and interventions.
- Partner with families, natural supports, providers, and community stakeholders.
- Develop educational materials and present information at Clinical Education Team meetings.
- Participate in professional learning opportunities through the Center for START Services National Network.
- Maintain knowledge of PERMA+, strength-spotting, and evidence-based assessment approaches used by the START model.
- Remain current on regulatory requirements across systems serving enrolled individuals.
- Complete required documentation accurately and within established timelines.
- Maintain service records and case documentation in accordance with program standards.
- Complete timely and accurate data entry and reporting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
