ID/A Clinical Supports Coordinator (Closes 11/30/26)

Allegheny County Department of Human Services•Pittsburgh, PA

5d•Onsite

About The Position

The Clinical Coordinator works for partner agency Community Family Advocates onsite at the Allegheny County Department of Human Services (DHS) as part of the START (Systemic, Therapeutic, Assessment, Resources and Treatment) Program. START is an evidence-informed crisis prevention and intervention model supporting people with intellectual and developmental disabilities (IDD) and co-occurring behavioral health needs. The coordinator provides clinical and care coordination services, maintaining an active caseload and working with individuals, families, service providers, behavioral health professionals, and community partners to develop proactive support strategies, coordinate crisis prevention, and strengthen systems of care. The position involves assessment, consultation, treatment planning, training, crisis intervention, and cross-system collaboration. The coordinator promotes person-centered, strengths-based practices and helps individuals achieve greater stability and quality of life. The role includes community outreach, participation in daily triage calls, and rotating on-call support. The position is based onsite in Allegheny County, Pennsylvania.

Requirements

Master's degree in Social Work, Psychology, Counseling, or a related Human Services field; alternatively, a bachelor's degree in one of these fields with five years of experience working with individuals with IDD and behavioral health needs may be considered in limited circumstances, consistent with START Program requirements.
At least two years of experience working with individuals with intellectual and developmental disabilities and co-occurring behavioral health needs.
Experience working with families, support systems, and interdisciplinary teams.
Must obtain START Coordinator Certification within 12 months of hire.
Act 33 Clearance, Act 34, and FBI Clearances.
Valid driver's license, insurance, and access to a reliable vehicle.
Strong understanding of individuals with IDD and behavioral health needs.
Ability to coordinate services across multiple systems and providers.
Strong organizational, planning, and project management skills.
Excellent written and verbal communication abilities.
Strong facilitation and presentation skills.
Ability to manage multiple priorities in a fast-paced environment.
Creative problem-solving and critical-thinking skills.
Commitment to person-centered and strengths-based practices.
Ability to work independently and collaboratively within a multidisciplinary team.
Proficiency with Microsoft Office applications, including Word, Outlook, and Excel.
Strong customer service and relationship-building abilities.

Nice To Haves

Experience in care coordination, crisis intervention, behavioral health, or case management.

Responsibilities

Maintain an active caseload of individuals referred for START services.
Conduct screenings and assist with referrals and enrollment into the START Program.
Coordinate support meetings and facilitate collaboration across systems of care.
Conduct outreach visits to homes, day programs, vocational settings, and other community-based environments.
Use START Action Plans to guide intervention planning and support strategies.
Participate in daily triage calls with the START team and community partners.
Provide rotating on-call support as part of the START team.
Develop Comprehensive Service Evaluations and intake assessments.
Create Cross-Systems Crisis Prevention and Intervention Plans.
Prepare admission, discharge, and service summaries.
Use Ecomaps as part of systemic assessment and analysis.
Provide consultation to support teams using START best practices.
Ensure support systems receive ongoing training on START support plans and interventions.
Partner with families, natural supports, providers, and community stakeholders.
Develop educational materials and present information at Clinical Education Team meetings.
Participate in professional learning opportunities through the Center for START Services National Network.
Maintain knowledge of PERMA+, strength-spotting, and evidence-based assessment approaches used by the START model.
Remain current on regulatory requirements across systems serving enrolled individuals.
Complete required documentation accurately and within established timelines.
Maintain service records and case documentation in accordance with program standards.
Complete timely and accurate data entry and reporting.