Outreach Specialist (Multiple Positions) (Closes 11/30/26)

Allegheny County Department of Human Services • Pittsburgh, PA

2d • Remote

About The Position

Allegheny County is seeking multiple part-time Outreach Specialists to connect with people who currently receive social services or may be eligible for them. In this customer-facing role, employees provide communication support for projects within the County Department of Human Services (DHS) Office of Analytics and Technology (OAT). Most work involves calling DHS customers and other community members to administer surveys, raise awareness about program eligibility, and recruit participants for DHS research studies and pilot evaluations. The role also includes logistical support across OAT projects, such as light data entry and file management.

The position is remote and temporary, lasting at least six months, with an expected schedule of 20 to 29 hours per week. The schedule is adjustable from week to week to align with customer availability and project timelines. If hired, the employee will work for partner agency Community Family Advocates, onsite at Allegheny County DHS.

Requirements

• Experience conducting phone outreach to community members on behalf of a business, nonprofit, or advocacy organization.
• Experience providing administrative support and handling operational tasks in an office setting.
• High school diploma or equivalent.
• Strong interpersonal skills and the ability to build trust with people from a wide range of backgrounds.
• Ability to conduct a large volume of phone calls using a professional, respectful, and engaging tone.
• Excellent organizational skills, including following recruitment scripts and procedures, scheduling follow-up calls, and taking detailed notes on customer interactions.
• Comfort with light data management tasks involving spreadsheets, databases, scheduling systems, communication tools, and customer tracking platforms.
• Strong personal commitment to helping disadvantaged groups and addressing community needs in Allegheny County.

Responsibilities

• Conduct large-scale phone outreach to community members and DHS customers to administer surveys, gather feedback, and raise awareness about available services.
• Enter clear notes and other key information about outreach activities into Excel spreadsheets, databases, and customer tracking platforms.
• Answer incoming inquiries by phone, email, and text message, and direct customers to appropriate resources.
• Meet regularly with OAT project managers to review outreach goals and progress.
• Handle ad hoc logistical tasks for OAT outreach projects, such as preparing mailers and organizing materials.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED