Clinical Concierge, Medical Assistant

Cottage Health•Santa Barbara, CA

1d•Onsite

About The Position

Cottage Medical Group seeks a Clinical Concierge (Medical Assistant) for their Cottage Rheumatology Clinic. This role is responsible for registering patients, collecting payments, rooming patients, assisting the provider and clinical staff with care and treatment, discharging patients, and following up with patients. The Clinical Concierge's primary function is to guide patients and their companions through their entire experience to enhance clinical excellence, reduce treatment times, and optimize the patient experience before, during, and after their visit. This role involves assisting the provider with both front and back-office duties in the outpatient management of patients on a rotating basis. Responsibilities include performing a variety of clinical functions within a clinical setting, requiring knowledge and integration of available standard resources and data, discretion, good judgment, diplomacy, decision-making, and a customer service attitude. As a patient advocate, the Clinical Concierge maintains continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

Requirements

High School Diploma
Graduate of an accredited Medical Assistant program OR 2 years of equivalent work experience
American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers
Knowledge of urgent care medical specialty
Knowledge of medical terminology
Knowledge of electronic medical record, preferably Epic
Basic computer/email skills
1 year of experience as Medical Assistant OR equivalent, including previous experience with an electronic health record and phlebotomy.

Nice To Haves

Ability to perform phlebotomy and administer injections
Urgent care experience

Responsibilities

Registering patients
Collecting payments
Rooming patients
Assisting the provider and clinical staff with care and treatment
Discharging patients
Following-up with patients
Companioning patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.
Assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.
Performing a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
Acting as the patient advocate, maintaining continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.