Clinical Concierge (Medical Assistant) PD

Cottage Health•Ventura, CA

3d•Onsite

About The Position

Cottage Medical Group seeks a Clinical Concierge, Medical Assistant for their Cottage Urgent Care-Ventura-Montalvo Square. This role is responsible for registering patients, collecting payments, rooming patients, assisting the provider with care and treatment, discharging patients, and following up with patients. The Clinical Concierge will companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience before, during, and after the patient visit. This position is a vital part of the office team that cares for patients in the clinical setting, working under the direction of the Site Manager and the on-duty provider, and works closely with the provider and other clinical staff. The Clinical Concierge is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. The Clinical Concierge is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

Requirements

High School Diploma.
Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience
American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers
Knowledge of urgent care medical specialty.
Knowledge of medical terminology.
Knowledge of electronic medical record, preferably Epic.
Basic computer/email skills.
1 year of experience as Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy.
Exceptional customer service and phone etiquette.
The employee communicates effectively.
Skilled in correct grammar, spelling, and punctuation.

Nice To Haves

Ability to perform phlebotomy and administer injections.
Urgent care experience

Responsibilities

Registering patients
Collecting payments
Rooming patients
Assisting the provider with care and treatment
Discharging patients
Following up with patients
Companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.
Assist the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.
Act as the patient advocate.
Maintain effective and organized systems to ensure timely patient flow.