Clinical Concierge, Medical Assistant

Cottage Health•Santa Barbara, CA

3d•Onsite

About The Position

Cottage Medical Group seeks a Clinical Concierge (Medical Assistant) for their Pediatric Multispecialty Clinic. The role is responsible for registering patients, collecting payments, rooming patients, assisting providers and clinical staff with care and treatment, discharging patients, and following up with patients. The Clinical Concierge's primary function is to guide patients and their companions through the entire healthcare experience to maximize clinical excellence, reduce treatment times, and enhance the patient experience before, during, and after their visit. This role involves assisting the provider with both front and back-office duties in the outpatient management of patients on a rotating basis.

Requirements

High School Diploma
Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience.
American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers.
Knowledge of urgent care medical specialty.
Knowledge of medical terminology.
Knowledge of electronic medical record, preferably Epic.
Basic computer/email skills.
1 year of experience as Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy.

Nice To Haves

Ability to perform phlebotomy and administer injections.
Urgent care experience.

Responsibilities

Performing a variety of clinical functions within a clinical setting, requiring knowledge and integration of available standard resources and data, discretion, good judgment, diplomacy, decision-making, and a customer service attitude.
Acting as a patient advocate with continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.