Clinical Concierge Lead

Cottage Health•Santa Barbara, CA

3d•$32 - $49•Onsite

About The Position

Cottage Medical Group seeks a Clinical Concierge Lead for their Primary Care Clinic - Goleta. This role is responsible for registering patients, collecting payments, rooming patients, assisting providers with care and treatment, discharging patients, following up with patients, and fulfilling all duties of a Clinical Concierge at Cottage Urgent Care. Additionally, the Clinical Concierge Lead acts as a Liaison between Management, the Patient Access department, and the Urgent Care Centers in the region. The Clinical Concierge Lead helps onboard new team members and trains the rest of the Clinical Concierge staff to help meet the operational goals of the centers. Responsibilities include ensuring minimal registration errors within the urgent care setting, modeling Patients First behavior, assisting with the flow in daily operations, and serving as a point-person for coordinating new initiatives.

Requirements

Graduate of an accredited Medical Assistant or Licensed Vocational Nurse (LVN) program or 2 years of equivalent work experience
American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers
California LVN License or MA Certification
Ability to perform phlebotomy and administer injections
Knowledge of urgent care medical specialty
Knowledge of medical terminology
Knowledge of electronic medical record, preferably Epic
Basic computer/email skills
One (1) year of experience as Medical Assistant or Licensed Vocational Nurse, including previous experience with an electronic health record and phlebotomy OR 1 year of previous supervisor or management experience in any industry to qualify for position

Nice To Haves

Two (2) years of experience as Medical Assistant or Licensed Vocational Nurse, including previous experience with an electronic health record and phlebotomy OR 2 years of previous supervisor or management experience in any industry to qualify for position

Responsibilities

Registering patients
Collecting payments
Rooming patients
Assisting the provider with care and treatment
Discharging patients
Following-up with patients
Fulfilling all duties of a Clinical Concierge at Cottage Urgent Care
Acting as a Liaison between Management, the Patient Access department and the Urgent Care Centers in the region
Onboarding new team members
Training the rest of the Clinical Concierge staff to help meet the operational goals of the centers
Ensuring minimal registration errors within the urgent care setting
Modeling Patients First behavior
Assisting with the flow in daily operations
Serving as a point-person for coordinating new initiatives