Lead Concierge

Monarch Communities•Princeton, NJ

4h•$24 - $25•Onsite

About The Position

This role plays a key leadership part in supporting and guiding the Concierge Team Members while ensuring every guest and resident feels warmly welcomed. As the first point of contact for the community, this position helps create a positive and lasting first impression. The Concierge Lead shares helpful community information, supports sales and marketing efforts by responding to inquiries, answers incoming calls, and provides clerical support across departments to keep things running smoothly.

Requirements

High school diploma preferred
Strong interpersonal skills and capable of relating to a variety of people and personalities
Experience working with the senior population
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Responsibilities

Schedules Concierge Team Members to ensure appropriate front desk coverage
Assigns daily task and ensure completion of tasks
Assists the Business Operations Director and Sales Counselor with special projects
Ensures appropriate office supplies are on hand
Coordinates maintenance of all office equipment
Answers and screens all incoming calls in a courteous and professional manner
Receives and processes mail for the community
Maintains and updates log of emergency phone numbers and resident emergency face sheets
Monitors security alarms, resident emergency call system, and front door security
Orders and maintains appropriate office supplies
Assists the Business Operations Director in administrative tasks as assigned
Participates in and attends all in-service training as scheduled
Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
Other duties as assigned

Benefits

Health Insurance: Medical/Rx, Dental, and Vision
Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
FSA (Commuter/Parking)
Employee Assistance Program (EAP)
401(k) Retirement with Company Match
Paid Time Off (PTO) and Holidays
Tuition Reimbursement
Employee Referral Bonus
Resident Referral Bonus