Lead Concierge

Planned Companies • Paramus, NJ

3d • Onsite

About The Position

Planned Companies is seeking a friendly and professional Lead Concierge to manage all client services. We are looking for an experienced individual who can provide high-quality service to all our clients and understands the worth of exceptional customer service. The successful candidate will have a confident personality, enjoy networking with clients, and be equipped with excellent communication skills (written and verbal). In addition, the qualified candidate should possess a comprehensive knowledge of local businesses, travel selections, and entertainment scenes.

Requirements

• Minimum of 4+ year’s client-facing experience.
• Basic computer literacy skills and talent for technology.
• Advanced written and verbal communication skills.
• Excellent knowledge of local attractions and establishments.
• Polite, friendly, and self-assured attitude.
• Skills in multitasking and good time management.

Responsibilities

• Make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues upon client request.
• Manage concierge staff.
• Handle inquiries from clients and residents in a professional manner.
• Help with the organization of on-site events.
• Greet clients when they enter the building and guide them to their designated areas.
• Process important queries and manage customer expectations in a polite and friendly manner.
• Keep track of frequent clients and create a tailored experience based on their personal needs.
• Answer telephones and monitor the lobby.
• Provide information on the surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spas, tailors, video stores, etc.
• Maintain control of all keys, including logging them in and out.
• Announce all visitors to the clients and tenants, and keep all visitors at the front desk until permission is received from the unit resident/tenant.
• Maintain a clean and pleasant environment.
• Log in and secure all packages, deliveries, and other appropriate items at the designated area.

Benefits

• Medical, dental, vision and other ancillary benefits for full-time employees.
• Company’s 401K with an employer match for all employees (full-time and part-time).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed