Clinical Care Specialist

Horizon Career • Buffalo, NY

2d • Onsite

About The Position

The Clinical Care Specialist provides care coordination and support to patients receiving mental health and substance use services. The role works closely with multidisciplinary clinical teams and supports patients, providers, and clinicians through outreach, triage, engagement, and follow-up. Duties include communicating medication status, assisting with paperwork and releases, conducting toxicology tests, responding to clinic crises, reviewing and updating patient records, processing records requests, and monitoring clinical and non-clinical data in electronic health records, dashboards, reports, and regional health systems. The specialist may complete internal training and credentialing to provide approved clinical services, such as educational and process groups, and attends Clarence Treatment Court weekly.

The position is based at Horizon’s clinic at 77 Broadway St, Buffalo, NY. It is full-time, Monday through Friday. The pay range is $19.50–$21.00, with starting pay potentially affected by experience and education.

Horizon describes its workplace as supportive, team-based, and committed to inclusion, employee development, and community impact. The organization provides a dedicated personal development and professional growth team, team-building activities, a 401(k) and profit-sharing programs, student loan assistance, a 10% Capella University tuition discount for employees and eligible family members, paid time off, and paid holidays. Physical demands include sitting for extended periods while alternating between standing and sitting, repetitive wrist, hand, and finger movements, and occasional lifting of objects up to 20 pounds.

Requirements

• Bachelor’s degree and one year of behavioral health or related experience; or an associate degree and two years of behavioral health or related experience; or an associate degree and at least one year of experience at a Horizon Health site; or a high school diploma and six years of behavioral health or related experience.
• Ability to relate positively, supportively, and cooperatively to children and adolescents with mental health and/or substance use concerns and to their families from diverse ethnic, cultural, and socioeconomic backgrounds.
• Experience working in a computerized office environment, with word-processing, database, and spreadsheet skills sufficient to prepare correspondence, reports, and forms.
• Willingness to learn new software applications.

Responsibilities

• Coordinate care by relaying medication statuses to patients and counselors and following up on releases, paperwork, status update reports, and applications.
• Work closely with multidisciplinary clinical teams.
• Conduct toxicology tests with patients.
• Respond to calls and walk-ins presenting at the clinic in crisis situations.
• Review and flag patient records so required updates are prepared or made in a timely manner.
• Complete internal training and credentialing to perform approved clinical services, such as educational and process group activities.
• Complete records requests, including disability, attorney, and patient requests; duties may vary by clinic.
• Monitor clinical and non-clinical data through internal electronic health records, dashboards and reports, and regional informational health systems.
• Provide support and triage to patients concerning the importance of following up with behavioral health and medical providers, as appropriate.
• Support patients receiving medication-only services.
• Support providers and clinicians on the clinical treatment team, including follow-up and outreach to encourage engagement.
• Participate in data collection with active patients.
• Attend Clarence Treatment Court weekly.

Benefits

• 401(k) and profit-sharing programs.
• Monthly student loan assistance; Horizon states that after one year employees will have been able to pay off an extra $600.
• 10% tuition discount through Capella University for employees and eligible family members, including spouses and children up to age 30.
• Paid time off.
• Paid holidays.
• Personal development and professional growth training.

What This Job Offers

• Job Type: Full-time