Clinical Care Specialist

Arizona Department of Administration • Phoenix, AZ

10d • Onsite

About The Position

The Arizona Department of Child Safety (DCS) is seeking a Clinical Care Specialist to perform statewide care coordination activities for children and youth in out-of-home care. This role supports the delivery of integrated physical and behavioral health care, resolves access issues, and assists with system navigation within the DCS Comprehensive Health Plan (DCS CHP). The specialist will operate in accordance with the Arizona Twelve Principles of the children's system of care.

Requirements

• Knowledge of applicable laws and regulations
• Knowledge of Government (Medicare, Medicaid, Supplemental Security Income (SSI), and Social Security Disability Insurance (SSDI) and insurance benefits including AHCCCS Medical Policy and Contractors Operations Manuals
• Knowledge of current and emerging laws, regulations, and professional standards at the federal, state, and local levels, and the ability to apply relevant guidelines and best practices to ensure compliance and high-quality service delivery
• Skills in assessing, determining, and evaluating appropriate disposition and making independent judgments based on critical thinking skills and expertise
• Skills in demonstrating professional behavior, promoting cooperation and team building
• Skills in communicating effectively and professionally using all modalities i.e. technology, written, and verbal with internal and external stakeholders in a way that is both clear and concise
• Ability to work independently with minimal direction
• Ability to anticipate and organize work flow
• Ability to work with a high volume request for assistance or information
• Ability to deal effectively with rapidly changing priorities and follow through on responsibilities
• Must obtain and maintain clearance of the DCS Central Registry.
• Must obtain and maintain an Arizona Fingerprint Clearance Card.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• Bachelor’s degree in social work, psychology, sociology, or a related field
• 1–2 years of experience using Microsoft Office

Responsibilities

• Responds to internal and external stakeholder requests for support or care coordination for child-specific or system related needs to promote timely and effective operation of DCS CHP and Mercy Care DCS CHP within standards of care.
• Develops professional partnerships with internal and external colleagues.
• Organizing and managing a high-volume email inbox while responding timely, in accordance with process and policy.
• Provides technical assistance, support, and advocacy as part of a member of the CHP System of Care team to support care coordination and care management activities for the delivery of physical and behavioral health care for children involved with DCS.
• Manages CHP System of Care projects, coordinating action plans, amongst DCS CHP team members.
• Maintains up-to-date knowledge of Arizona Cost Care Containment System (AHCCCS), DCS and DCS CHP policies and procedures and Current and emerging laws, regulations, and professional standards at the federal, state, and local levels, and the ability to apply relevant guidelines and best practices to ensure compliance and high-quality service delivery.
• Other duties as assigned as related to the position.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
• Sick time accrued at 3:42 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Paid Parental Leave program
• Arizona State Retirement System (ASRS) participation after 27 weeks of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level