Clinical Care Specialist

Horizon Health Services • Buffalo, NY

3d • $20 - $21 • Onsite

About The Position

The Clinical Care Specialist supports patients receiving mental health and substance use services at Horizon’s Buffalo clinic. The position provides care coordination, patient support and triage, record and data monitoring, and assistance to the multidisciplinary clinical treatment team. The specialist also conducts toxicology tests, responds to crisis calls and walk-ins, and may provide approved clinical services after completing internal training and credentialing. The role involves working with children and adolescents and their families from diverse backgrounds, as well as supporting patients receiving medication-only services. This is a full-time position, Monday through Friday, at the 77 Broadway St, Buffalo, NY clinic. The pay range is $19.50–$21.00 per hour; starting pay may depend on experience and education.

Requirements

• Bachelor’s degree and 1 year of behavioral health or related experience; or an associate degree and 2 years of behavioral health or related experience; or an associate degree and at least 1 year of experience at a Horizon Health site; or a high school diploma and 6 years of behavioral health or related experience.
• Computerized office experience, including word processing, database, and spreadsheet skills sufficient to prepare correspondence, reports, and forms.
• Ability and willingness to learn new software applications.
• Ability to interact positively, supportively, and cooperatively with children and adolescents with mental health or substance use concerns and their families from diverse backgrounds.

Responsibilities

• Coordinate care by relaying medication statuses to patients and counselors and following up on releases, paperwork, status reports, and applications.
• Work closely with multidisciplinary clinical teams.
• Conduct toxicology tests with patients.
• Respond to calls and walk-ins presenting at the clinic in crisis situations.
• Review and flag patient records to ensure required updates are prepared or completed on time.
• Complete internal training and credentialing to perform approved clinical services, such as educational and process group activities.
• Relate positively and supportively to children and adolescents with mental health or substance use concerns and their families, including those from diverse ethnic, cultural, and socioeconomic backgrounds.
• Complete records requests, which may include disability, attorney, and patient requests; duties may vary by clinic.
• Monitor clinical and non-clinical data using the internal Electronic Health Record, internal dashboards and reports, and regional informational health systems.
• Provide support and triage to patients regarding the importance of follow-up with behavioral health and medical providers, as appropriate.
• Support patients receiving medication-only services.
• Support providers and clinicians on the clinical treatment team, including follow-up and outreach to encourage engagement.
• Participate in data collection with active patients.
• Attend Clarence Treatment Court weekly.
• Prepare correspondence, reports, and forms using office software and learn new software applications as needed.

Benefits

• 401(k) and profit-sharing programs.
• Monthly student loan assistance; the posting states that after one year, employees will have been able to pay off an extra $600.
• 10% tuition discount through Capella University for employees and eligible family members (spouses and children up to age 30).
• Paid time off and paid holidays.
• Training and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level