Clinical Care Counselor

Caris Life Sciences•Remote - Arizona, AZ

1d•$120,000 - $140,000•Onsite

About The Position

At Caris, we are dedicated to transforming cancer care and improving lives through precision medicine. We are seeking a Clinical Care Counselor to join our high-touch navigation program, supporting individuals undergoing the Caris Detect multi-cancer early detection (MCED) test. This patient-facing role is crucial for providing clear, empathetic, and clinically accurate counseling and care coordination throughout the testing and diagnostic process. As an individual contributor, you will partner with patients, providers, and cross-functional teams to ensure a seamless, "white glove" patient experience, offering education, emotional support, and coordination of follow-up care. The ideal candidate is adept at communicating complex genomic information with clarity and compassion in a dynamic clinical setting.

Requirements

Master’s degree in Genetic Counseling OR advanced Nursing degree (MSN or NP), OR BSN with oncology/navigation experience.
Board certification (or eligibility) by the American Board of Genetic Counseling (ABGC) or relevant credentialing body.
2+ years of clinical experience in genetic counseling, oncology nursing, patient navigation, or related field.
Demonstrated experience in patient-facing counseling and education.
Strong ability to communicate complex or uncertain results effectively.
Familiarity with the U.S. healthcare system, including referrals and diagnostic pathways.

Nice To Haves

Experience in Oncology, cancer genetics, patient navigation or liquid biopsy testing.
Experience in Multi-cancer early detection (MCED) or screening programs.
Experience in Laboratory or commercial diagnostics settings.
Experience working in patient navigation or care coordination programs.
Prior exposure to direct-to-patient engagement models.
Patient-first mindset with exceptional empathy and communication skills.
Ability to explain uncertainty without causing unnecessary anxiety.
Strong clinical judgment and critical thinking.
High emotional intelligence and professionalism.
Ability to operate effectively in a fast-paced, evolving environment.
Commitment to delivering a premium, white-glove patient experience.

Responsibilities

Deliver a high-touch, concierge-style experience that reflects a patient-first philosophy.
Provide pre- and/or post-test education for patients interested in or undergoing Caris Detect MCED testing, including explanation of test purpose, capabilities, limitations, and result types (e.g., negative, intermediate signal, cancer signal detected).
Communicate complex genomic and probabilistic information in a clear, patient-friendly manner.
Address patient concerns, anxiety, and uncertainty with empathy and professionalism.
Reinforce appropriate expectations regarding screening, follow-up, and ongoing care.
Incorporate patient feedback to improve satisfaction, trust, and engagement.
Interpret MCED test results within the context of patient history and risk factors.
Provide evidence-based guidance on recommended next steps.
Support patients and providers in understanding clinical implications, limitations of MCED testing, and appropriate diagnostic pathways and next steps.
Partner with providers to ensure timely and appropriate follow-up care, including: Diagnostic imaging, specialist referrals, and primary care coordination.
Help guide escalation pathways and follow up care for complex or high-acuity cases.
Support continuity of care across healthcare settings.
Collaborate with Medical affairs (clinical accuracy and education), Product teams (patient and provider experience design), and Commercial teams (consistent messaging).
Provide insights to improve test reporting, patient communication strategies, and clinical workflow design.
Ensure all patient interactions comply with HIPAA and privacy regulations, clinical and laboratory guidelines, and internal SOPs.
Document patient interactions accurately and consistently.
Participate in quality assurance and continuous improvement initiatives.