Clinical Care Partner PRN (counselor/therapist)

McLaughlin Young Employee Services • Charlotte, NC

3d • Hybrid

About The Position

The Clinical Care Partner position plays a critical role by offering support and case management when employees and family members call for services. This role is ideal for someone who wants to make a positive difference in the lives of others and values a healthy workplace. The schedule for this position is weekdays Monday-Friday 8-5pm up to 20 scheduled hours, with additional hours potentially available on an as-needed basis. Training will be conducted in-office in Charlotte, NC, after which the role will be remote. The Clinical Care Partner - PRN must provide their own computer, meeting specific system requirements (Windows 10 or later, macOS 13 or later, iPadOS 17.0 or later).

Requirements

• Master’s or doctorate degree
• 3+ years’ post-masters experience in a mental health field
• Clinical licensure in the state of North Carolina (associate-level will be considered)

Nice To Haves

• Comfortable working with a team
• Organized and able to multi-task and manage well under stressful situations
• Customer service experience including phone-based
• Working knowledge of Microsoft Office and ability to learn EAP software
• EAP experience and CEAP credential

Responsibilities

• Phone based assessment of client needs and refer them to providers or community resources
• Establish and maintain relationships with prospective and existing clients and providers
• Communicate via phone, video conferencing, and email
• Provide excellent customer service including follow-up
• Maintain case notes
• Comply with procedures to ensure confidentiality and security (e.g., HIPAA)

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level