Clinical Care Partner Full Time (counselor/therapist)
McLaughlin Young Employee Services•Charlotte, NC
•Hybrid
About The Position
The Clinical Care Partner position plays a critical role by offering support and case management when employees and family members call for services. If you want to make a positive difference in the lives of others and value a healthy workplace, we encourage you to apply. This schedule for this position is weekdays Monday-Friday 8-5pm. Training will be in office (Charlotte NC); once trained will work a hybrid schedule.
Requirements
- Master’s or doctorate degree
- 3+ years’ post-masters experience in a mental health field
- Clinical licensure in the state of North Carolina (associate-level will be considered)
Nice To Haves
- Comfortable working with a team
- Organized and able to multi-task and manage well under stressful situations
- Customer service experience including phone-based
- Working knowledge of Microsoft Office and ability to learn EAP software
- EAP experience and CEAP credential
Responsibilities
- Phone based assessment of client needs and refer to providers or community resources
- Establish and maintain relationships with prospective and existing clients and providers
- Communicate via phone, video conferencing, and email
- Provide excellent customer service including follow-up
- Maintain case notes
- Comply with procedures to ensure confidentiality and security (e.g., HIPAA)
- Assist with scheduled after hours on-call (for additional compensation); all calls screened by after-hours services and on-call is notified in case of emergent situations.
Benefits
- Equal-opportunity employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
