Clinical Care Coordinator

Amae Health•Raleigh, NC

25d•Onsite

About The Position

The Clinical Care Coordinator (CCC) is a key member of Amae Health’s interdisciplinary clinic team, supporting members’ daily experiences and sense of belonging. Based at the Raleigh, NC clinic, the role also supports the Charlotte clinic. The CCC helps create a warm, engaging environment by facilitating groups, wellness programming, arts and crafts, and recreational activities that encourage connection and growth. Working closely with clinicians and staff, the CCC shares observations and contributes to coordinated member care. The position also supports clinic operations by welcoming members, managing phone and email communications, assisting with scheduling, updating member records, and helping with daily workflows. Additional duties include identifying member needs, connecting members with community resources, and contributing to clinic growth and member-success projects. Training and supervision are provided to help develop skills in mental health support, community resources, and member engagement. Amae Health provides specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics. Its integrated model brings psychiatry, therapy, primary care, dietitians, and community support together. The organization is also developing clinical protocols, measurement approaches, and technology for coordinated longitudinal care.

Requirements

Be enrolled in or recently graduated from a degree program related to mental health, such as pre-med, psychology, social work, or nursing.
Have an interest in mental health and a desire to work with members with severe mental illness.
Have strong interpersonal skills and the ability to work in a team environment.
Be detail-oriented and organized.
Be comfortable working one-on-one or in group settings and able to adapt to changing situations.
Be willing to collaborate with others.
Have some experience planning and designing events and activities.
Have basic computer skills.
Bring a holistic perspective on health and the ability to work effectively in a wide range of settings with people from diverse backgrounds, including members and coworkers.

Responsibilities

Facilitate groups, arts and crafts, recreational activities, and wellness programming to enhance members’ experience and encourage social interaction and engagement.
Welcome members to the clinic and help create a warm, engaging environment.
Manage communications via phone and email.
Assist with scheduling, member record updates, and daily clinic workflows.
Collaborate with psychiatrists, therapists, dietitians, primary care providers, and other care team members to support coordinated member care.
Share observations and contribute to team meetings and discussions about member engagement.
Identify members’ ongoing needs and help connect them with community resources and supports that promote wellness.
Contribute to projects supporting clinic growth and ongoing member success.
Participate in training and supervision to build skills in mental health support, community resources, and member engagement.